Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle travel and personal accident claims efficiently while ensuring high customer satisfaction.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, generous pension contributions, 25 days leave, and flexible working options.
- Other info: Full training provided and opportunities for career growth in a diverse environment.
- Why this job: Join a supportive team where you can make a real difference in people's lives.
- Qualifications: Good knowledge of Excel, Word, and PowerPoint; previous experience helpful but not essential.
The predicted salary is between 36000 - 60000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
We are currently recruiting for an Accident and Health Claims Handler to join our established and experienced team on a fixed-term contact, hybrid basis.
You’ll make an impact by:
As an Accident and Health Claims Handler. You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement.
You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings.
You will be desk-based, dealing with customers over the phone and via email, so good communication, negotiation, and organization skills are needed for this role.
Your skills and experience
You will need a good working knowledge of Excel, Word, and PowerPoint, with the ability to work independently as well as part of a team. Your role involves handling a range of personal accident claims, some of which can be complex, so previous technical experience is helpful but not essential.
Full training will be provided to support your development.
Why You’ll love it here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- 25 days annual leave + bank holidays + buy/sell options
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
#J-18808-Ljbffr
Accident and Health Claims Handler employer: RSA Group
Contact Detail:
RSA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accident and Health Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Intact Insurance. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. Think about how your skills in communication and organisation can shine through. We want to see how you can make a real difference!
✨Tip Number 3
Show off your tech skills! Brush up on Excel, Word, and PowerPoint, as these are key tools for the role. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Accident and Health Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Accident and Health Claims Handler role. Highlight any relevant experience with claims handling or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our mission of making insurance simpler and more responsive.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it’s through clear writing or examples of past interactions, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at RSA Group
✨Know Your Claims Process
Familiarise yourself with the claims processes relevant to accident and health claims. Understand the steps involved in handling small-value travel and personal accident claims, as this will show your potential employer that you’re ready to hit the ground running.
✨Brush Up on Communication Skills
Since you'll be dealing with customers over the phone and via email, practice clear and concise communication. Role-play common scenarios with a friend or family member to build confidence in your negotiation and customer service skills.
✨Research Intact Insurance
Take some time to learn about Intact Insurance’s values and their approach to customer service. Being able to discuss how their commitment to making insurance simpler and more responsive aligns with your own values can really impress during the interview.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.