PMO Lead - Process & Operational Excellence

This is a hybrid role, offering a combination of working remotely and from our London office.

Contract Type: Permanent

The Opportunity: We are looking to recruit a Programme Management Office for the Process & Operational Excellence Portfolio. The PMO for P&OE will support the delivery of both organic projects across all regional and functional teams. This role is critical to the successful delivery of our ambition of becoming first choice. The role requires a passionate and driven PMO professional who can influence, drive and embed change across the region and the wider organisation.

Key Objectives:

• Establishing and embedding the PMO capability for the P&OE Portfolio.
• Driving delivery of the P&OE organic projects portfolio.
• Creating and monitoring the P&OE organic plan including resource capacity management and dependency management for successful delivery.
• Using data and analysis to proactively identify and resolve issues, removing barriers to execution and allowing efficient decision making.
• Managing the assurance activities to minimise the impact of issues and ensuring the changes adhere to company policies and procedures.

What You Will Be Doing:

• Delivery: Establish and lead the PMO for the P&OE Portfolio. Support the launch and embedding of the Transformation implementation. Manage the portfolio roadmap. Develop the P&OE Organic investment plan across all teams, outcome‑led and delivering clear accountabilities and targets. Build on the existing capability from the Group’s Strategy Delivery & Execution Function, establishing core delivery processes and key controls, supporting ongoing development of delivery lifecycles. Implement, maintain and evolve key documentation, including the P&OE organic investment plan, resource plan, dependency map, control documents (RAIDs) and stakeholder maps/engagement plans. Track delivery and critical success factors and troubleshoot issues – dependencies, resource constraints. Lead relationships and interfaces with Strategy Delivery & Execution and develop a business partner network across work‑streams to ensure consistency of approach, tools, and reporting.
• Data Analysis, Reporting & Insight: Own the management information and performance reporting across the P&OE Portfolio workstreams, reporting to ExCo, Steering Committees and the stakeholder community. Create insightful metrics, monitor KPIs and the levers that impact them. Use data and analytics to drive delivery, identify issues, propose fixes, accelerate decision‑making and continuously improve ways of working. Ensure provision of accurate data from different sources.
• Governance and Assurance: Work with the P&OE Portfolio Delivery team to establish and improve governance and complete required reporting. Establish consistent governance and controls across the P&OE organic projects. Establish and manage the portfolio assurance process to enable control and effective risk and issue management, supporting delivery excellence in scope, time, quality and cost and compliance with company policy and procedure. Continuously monitor and evaluate delivery through the assurance process. Conduct quality reviews of change initiatives as required and advise on areas of concern and improvement opportunities.
• Stakeholder & Communications: Influence and negotiate across group‑wide stakeholders including ExCo, Steering Committees and programmes and projects. Act as an ambassador and champion for the P&OE Delivery Unit across stakeholders and functions. Support the production of communications. Own stakeholder management, building strong relationships and interfaces with the central Strategy Delivery & Execution team. Maintain a business partner network with critical business areas for successful delivery of the P&OE Organic plan.

What You’ll Bring:

• Prior experience of working in a Project/Programme Management Office, delivering large‑scale complex changes across multiple geographies.
• Extensive knowledge and qualifications in good‑practice project, programme and portfolio management methodologies, e.g., waterfall, Agile.
• Experience in developing project and programme management standards, processes and guidelines and maintaining them to meet organisational needs.
• Experience setting up a PMO from scratch, including resource capacity management, dependency management and assurance.
• Planning, prioritisation and organisational skills.
• Able to challenge constructively, build credibility and work with integrity at all levels.
• Confidence with data analysis and insight.
• Track record of continuous improvement, identifying and delivering improvements.
• Ability to use Microsoft Project, Visio, PowerPoint, SharePoint and Excel effectively.

Rewards:

Our reward package exceeds basic salary and includes short‑term incentives, pensions, life assurance, medical plans, health screening, critical illness coverage, disability insurance, holiday/paid time off, employee assistance programme, discounted gym memberships and retail discounts. Additional benefits such as travel loans, car leasing and a global recognition programme are also offered. Benefit details vary by country.