At a Glance
- Tasks: Orchestrate personalised customer journeys and collaborate with stakeholders for impactful experiences.
- Company: Join RS Group, a leader in customer-centric solutions with a vibrant culture.
- Benefits: Enjoy competitive salary, health perks, remote work options, and wellness initiatives.
- Other info: Hybrid role with opportunities for growth and recognition in a supportive team.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Experience in personalisation, CRM, or marketing operations is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: This is a hybrid role, offering a combination of being able to work remotely and from our Corby, Manchester or London offices.
Contract Type: Permanent
The Opportunity
As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer centric, personalised journeys that deliver real value for RS Group. You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice. This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high‑quality, conflict‑free, data‑driven personalisation at scale.
What You Will Be Doing
- Audience Strategy & Governance: Assist stakeholders with audience definition for personalisation use cases, ensuring accurate sizing, correct logic, and CDP best practice.
- Campaign Coordination & Experience Integrity: Oversee all personalisation campaigns and prevention/resolution of conflicting experiences. Operational management of priority hierarchies, eligibility rules, and suppression logic.
- Tooling & Implementation Coaching: Advise teams on the best use of available personalisation technology as well as creation and curation of documentation on tooling and best practice. Provide coaching and training to increase adoption and effectiveness.
- Data & Attribute Capability Development: Assist the personalisation product owner to identify missing customer data attributes and models from use cases for prioritization.
- Use Case Implementation & Orchestration: Coach stakeholders to build, QA, and deploy their personalisation use cases. Own & operate a capability framework to ensure the correct level of support for stakeholders.
- Measurement & Optimization: Work with the Data & Analytics teams to ensure personalisation use cases are accurately measured for value and effectiveness.
What You’ll Bring
- Experience in personalisation, CRM or marketing operations.
- Operational use of CDPs or similar customer segmentation tools.
- Strong knowledge of segmentation logic and journey orchestration.
- Excellent stakeholder management.
Rewards
Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company. Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:
- Financial: pension/retirement; life assurance; salary finance (payroll deduction loan scheme).
- Wellbeing: medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership.
- Lifestyle: transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
- Spotlight: our global recognition programme provides a platform to highlight and recognise people role modelling our values.
Personalisation Operations Executive employer: RS UK & Ireland
At RS Group, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our employees. With a hybrid working model across our Corby, Manchester, and London offices, we foster a collaborative and inclusive work culture that encourages personal development and innovation. Our comprehensive rewards package, including competitive salaries, health benefits, and lifestyle perks, ensures that our team members feel valued and supported in their professional journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Personalisation Operations Executive
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for RS UK & Ireland and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like RS UK & Ireland are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with RS UK & Ireland on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at RS UK & Ireland. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Personalisation Operations Executive
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit RS UK & Ireland. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of RS UK & Ireland:Show us that you’ve done your homework! In your application, briefly mention what you admire about RS UK & Ireland’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at RS UK & Ireland
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at RS UK & Ireland will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At RS UK & Ireland, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
