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- Tasks: Lead data analysis to deliver actionable customer insights for smarter decision-making.
- Company: Join RS Group, a leading engineering solutions provider with a global impact.
- Benefits: Enjoy competitive pay, performance bonuses, and extensive health support.
- Why this job: Transform complex data into meaningful insights that drive real commercial impact.
- Qualifications: Experience in digital data analysis and proficiency in analytics tools like SQL and Power BI.
- Other info: Be part of a diverse team committed to innovation and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Hybrid (Corby)
RS Group is seeking a Customer Insight Analyst to join our team on a permanent basis. In this role, you will lead data analysis and reporting across our Content and Digital Merchandising teams, delivering actionable customer insights that support smarter decision-making and prioritisation. With continued investment in our enterprise data platforms, you’ll play a key role in transforming customer data into meaningful insights. Your work will help digital merchandisers enhance content quality, optimise campaigns, and drive measurable commercial impact across EMEA, APAC, and the Americas.
What You’ll Be Doing
- Develop and maintain KPI dashboards for Content and Digital Merchandising teams
- Partner with digital merchandisers to understand customer challenges and translate data into practical solutions
- Design and implement frameworks to measure content quality and its relationship to commercial performance
- Build standardised, automated reporting to support Digital Merchandising Quarterly Reviews
- Deliver customer insights to suppliers, strengthening the value of our Supplier Partner Programs
- Integrate new customer data sources into merchandising reporting, including Customer Data Master, Customer Data Platform, and Voice of the Customer systems
- Expand reporting and datasets to deliver insights across global markets
- Develop statistical models to demonstrate the value and impact of Digital Merchandising initiatives
About You
You are a highly analytical, insight-driven professional with a passion for turning complex data into clear, actionable recommendations. You thrive in collaborative environments, enjoy working across functions, and are confident influencing stakeholders to drive customer-focused outcomes.
What You’ll Bring
- Proven experience in B2B or B2C digital data analysis
- Strong proficiency with enterprise data and analytics tools, including Snowflake, SQL, Python, R, Power BI, and Adobe Analytics
- Experience applying statistical analysis to solve commercial and customer challenges
- Strong data visualisation skills, with the ability to tailor insights to different audiences
- Deep understanding of the digital and ecommerce landscape, including key performance levers and KPIs
- Solid knowledge of marketing channels and their impact on customer and business performance
- Experience proactively identifying opportunities to improve user experience (UX) and customer experience (CX)
What You’ll Need
- Proven ability to take ownership and deliver results
- Strong customer focus, with the ability to influence senior stakeholders in a culturally aware and flexible manner
- Skilled at building relationships and influencing external agencies, suppliers, and senior leaders
- Ability to influence cross-functional teams to achieve shared business goals
- Self-motivated with a proactive, can-do approach to managing priorities
- Demonstrates strong change management capability and promotes a digital mindset
- Comfortable making decisions with limited information in a fast-paced environment
The extras you’ll get
At RS, alongside the benefits you’d expect from an FTSE-listed organisation—including annual performance bonus, enhanced maternity and paternity leave, and private healthcare—we offer a wide range of progressive, family-friendly benefits in the UK & Ireland, including:
- Up to ÂŁ500 per year to support ongoing health conditions such as diabetes or asthma
- Support for neurodiverse colleagues and families, including assessments, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome
- Tailored support for women at different life stages, from fertility support to menopause and endometriosis care
- Enhanced support for our LGBTQ+ community, including coverage for trans colleagues such as voice coaching and gender confirmation procedures
- Expanded fertility benefits, including IVF for lesbian couples and support for surrogacy and adoption
About RS
At RS, we’ve been solving engineering problems for over 80 years—big and small, simple and complex. We turn “what ifs” into “why nots” and the impossible into the possible. Our purpose is simple: making amazing happen for a better world. We deliver product and service solutions to customers in over 130 countries, dispatching a parcel every two seconds. With over 700,000 stocked and 3 million non-stocked products, we support more than 1.2 million customers worldwide. We’re looking for curious, empathetic people who enjoy doing things differently—because that’s how we work with our customers, suppliers, colleagues, and communities. We’ll invest in your development and wellbeing, and we’re committed to building a diverse, inclusive, and ethical culture, guided by our ESG action plan. Join us and think big, do more, and unleash your brilliance.
Customer Insight Analyst employer: RS UK & Ireland
Contact Detail:
RS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at RS Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Insight Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s digital merchandising strategies. Familiarise yourself with their KPIs and think of how your skills in data analysis can directly contribute to their goals. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've turned complex data into actionable insights in past roles. This will demonstrate your analytical prowess and ability to influence stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RS Group family. Let’s make amazing happen together!
We think you need these skills to ace Customer Insight Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Insight Analyst role. Highlight your experience with data analysis tools like SQL and Power BI, and show how your skills align with the job description.
Showcase Your Analytical Skills: We want to see your analytical prowess! Include examples of how you've turned complex data into actionable insights in previous roles. This will demonstrate your ability to deliver results and influence stakeholders.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. Remember, we’re looking for clarity in communication just as much as in data!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at RS UK & Ireland
✨Know Your Data Tools
Make sure you’re familiar with the key data analysis tools mentioned in the job description, like SQL, Python, and Power BI. Brush up on your skills and be ready to discuss how you've used these tools to derive insights from data in past roles.
✨Understand the Customer Journey
Dive deep into the customer experience and how it relates to digital merchandising. Be prepared to share examples of how you've identified opportunities to improve user experience (UX) and customer experience (CX) based on data analysis.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or analyse case studies. Think about how you would approach translating complex data into actionable recommendations and be ready to explain your thought process clearly.
✨Show Your Collaborative Spirit
This role involves working closely with digital merchandisers and stakeholders. Highlight your experience in cross-functional teams and how you’ve influenced decisions in a collaborative environment. Share specific examples that demonstrate your ability to build relationships and drive customer-focused outcomes.
