Role type – Full time, Permanent, Field based - Central England , West Yorkshire and North West. The travel expectation is 60-80%, meaning that 3-4 days of the working week will be completed at either a customer site or another venue. As an Account Director, you will own the end‑to‑end customer relationship, contract governance (MBR/QBR) and in‑contract delivery across procurement solutions, transactional (P2P) enablement and engineering stores. Deliver retention and growth via account plans, value creation (savings, productivity) and service performance aligned to SLAs/KPIs. Using your sales mindset to drive contract betterment through expansion opportunities in scope, service or share of wallet. Living a One Team culture leading a team with influence and clarity. Drive strategic value for business and customers. Become a trusted partner with our customers. What you will be doing: Customer manage scope/change control and in‑contract pricing changes. Service Performance: orchestrate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPI targets; resolve escalations swiftly. Growth track gross margin and savings delivery; own resolution of billing disputes while Finance Ops executes AR/AP and cash application. Reporting manage risks/issues and communications. What do I need to be successful? If you have the following skills and experience, we want to hear from you: Tracked record of managing multiple accounts with multiple sites and annual revenue between 0-25M GBP. People Leadership, experience coaching individuals and first‑line leaders; builds safety, engagement and performance. Customer Leadership, experience building executive relationships; leading governance and renewals. Driving revenue growth through sales mindset. Commercial Acumen, understanding of pricing/margin levers, manage in‑contract changes. Supply Chain and Procurement, understanding of sourcing/SRM, catalogues, engineering stores (e.g., VMI). P2P/Transactional, understanding of req‑to‑PO, invoice match, vendor master, disputes. Data
Account Director employer: RS UK & Ireland
At RS, we pride ourselves on being an exceptional employer, offering a hybrid work model that allows flexibility between remote work and our Corby office. Our vibrant work culture fosters collaboration and innovation, while our commitment to employee growth is evident through continuous improvement initiatives and a comprehensive rewards package that prioritises wellbeing and recognition. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in a global environment.
