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- Tasks: Support and optimise SaaS platforms while driving operational excellence.
- Company: RS Group has been solving engineering problems for over 80 years, delivering innovative solutions globally.
- Benefits: Enjoy remote work, performance bonuses, enhanced family leave, and comprehensive health support.
- Why this job: Make a real impact by improving processes and collaborating with diverse teams in a dynamic environment.
- Qualifications: Experience in enterprise applications, proficiency with Jira, and strong communication skills are essential.
- Other info: Join a culture that values curiosity, empathy, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Application Support (Atlassian Cloud) role at RS UK & Ireland
Join to apply for the Application Support (Atlassian Cloud) role at RS UK & Ireland
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Location: Remote (UK)
Permanent
RS Group is looking for a talented and driven Application Support (Atlassian Cloud) to join our expanding global technology team on a permanent basis. In this pivotal mid-level role, you’ll play a key part in supporting and optimising our SaaS platforms while helping to drive operational excellence and technical maturity across the organisation.
Location: Remote (UK)
Permanent
RS Group is looking for a talented and driven Application Support (Atlassian Cloud) to join our expanding global technology team on a permanent basis. In this pivotal mid-level role, you’ll play a key part in supporting and optimising our SaaS platforms while helping to drive operational excellence and technical maturity across the organisation.
This is your opportunity to make a real impact—setting standards, improving processes, and collaborating with cross-functional teams to elevate service quality. You\’ll provide both operational and technical subject matter expertise to internal teams, support strategic platforms, and help maintain a culture of continuous improvement.
What You’ll Be Doing
- Manage configuration, availability, and performance of Atlassian Cloud and other SaaS platforms
- Support and maintain a suite of third-party SaaS platforms, including Datadog, JFrog, MuleSoft AnyConnect, SAP Rise, and Miro
- Own and monitor SaaS product support SLAs, ensuring high-quality service delivery
- Partner with Digital Product Owners, Engineering, InfoSec, and Business stakeholders to support platform strategy and operations
- Evaluate and implement change requests, ensuring best practices, appropriate test coverage, and rollback plans
- Participate in weekly Technical Change Boards to review, assess, and advise on proposed changes across tech stacks
- Manage incoming support requests and incidents, aligning resolution with agreed SLAs
- Lead or support incident resolution efforts across diverse technologies and teams
- Maintain comprehensive documentation for support processes and transitioned services
- Contribute to risk management, platform improvements, and proactive service enhancement
- Act as a lead technical expert to troubleshoot and resolve complex issues
- Implement corrective action plans to address service-impacting problems
- Review vulnerability reports and collaborate with security teams on required updates
- Foster strong relationships with third-party vendors and internal support teams
- Manage vendor performance in line with contractual support agreements
- Communicate technical topics effectively with both technical and non-technical stakeholders
- Review and contribute to root cause analyses for critical incidents
- Actively share best practices across the RS Global Technology and Cloud community
About You
You’re a hands-on technologist with a strong background in supporting SaaS platforms in enterprise environments. You\’re customer-focused, adaptable, and thrive in fast-paced settings where collaboration and accountability are key. You bring a blend of technical skill, process-oriented thinking, and the communication ability to bridge gaps between teams and stakeholders.
You’re also someone who enjoys solving complex problems, takes ownership of outcomes, and continuously seeks to improve service delivery through innovation and teamwork.
What We’re Looking For
- Solid experience in enterprise applications environments, ideally in internal/SME-facing support roles
- Proficiency with Jira (Server, Data Center, and Cloud) at the organisation admin level, including workflow design
- Strong API knowledge and scripting experience, including JQL, macros, ScriptRunner, PowerScripts, and Automation for Jira
- Familiarity with migration tools such as CMJ or Project Configurator
- Integration experience with tools such as Bitbucket, ServiceNow, Bamboo, and Jenkins
- Ability to lead technical planning and solutioning for complex platform migrations and hybrid environments
- Proven capability in customer discovery, understanding requirements, and identifying potential roadblocks
- Strong communication and stakeholder management skills across technical and business audiences
- Experience working in diverse cross-functional teams, including Product, Support, Architecture, and Customer Success
- A fast learner with a solid grasp of cloud technologies and deployment models
- Familiarity with various software delivery methodologies (e.g. Agile, Waterfall, Lean)
- Excellent problem-solving, analytical, and interpersonal skills
- Experience managing or collaborating with external vendors and service providers
The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Appliances, Electrical, and Electronics Manufacturing
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Application Support (Atlassian Cloud) employer: RS UK & Ireland
Contact Detail:
RS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support (Atlassian Cloud)
✨Tip Number 1
Familiarise yourself with Atlassian Cloud products, especially Jira, as this role requires proficiency at the organisation admin level. Consider exploring online tutorials or forums to deepen your understanding of workflow design and API integrations.
✨Tip Number 2
Network with professionals in the SaaS and Atlassian communities. Engaging in discussions on platforms like LinkedIn or relevant tech forums can provide insights into the latest trends and challenges in application support, which could be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with incident resolution and managing support requests. Think of specific examples where you successfully led a technical solution or improved a process, as these will demonstrate your problem-solving skills and ability to work cross-functionally.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical topics to non-technical stakeholders. This is crucial for the role, so consider role-playing scenarios with friends or colleagues to build your confidence.
We think you need these skills to ace Application Support (Atlassian Cloud)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting SaaS platforms, particularly with Atlassian products like Jira. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as managing configuration and performance of SaaS platforms.
Showcase Technical Skills: Clearly outline your proficiency with tools and technologies mentioned in the job description, such as API knowledge, scripting experience, and familiarity with migration tools. Use bullet points for clarity.
Highlight Collaboration Experience: Emphasise your experience working in cross-functional teams. Provide examples of how you've effectively communicated with both technical and non-technical stakeholders to achieve project goals.
How to prepare for a job interview at RS UK & Ireland
✨Showcase Your Technical Skills
Make sure to highlight your experience with Atlassian Cloud and other SaaS platforms during the interview. Be prepared to discuss specific tools you've used, such as Jira, and any relevant scripting or API knowledge you possess.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex issues you've resolved in previous roles. Discuss your approach to troubleshooting and how you ensure high-quality service delivery, especially in fast-paced environments.
✨Communicate Effectively
Since this role involves liaising with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will show your ability to bridge gaps between teams and enhance collaboration.
✨Familiarise Yourself with Company Culture
Research RS Group's values and mission. Be ready to discuss how your personal values align with theirs, particularly around innovation, empathy, and continuous improvement, which are key to their culture.
