At a Glance
- Tasks: Coordinate nationwide recovery operations and manage incoming jobs efficiently.
- Company: Join RS Recovery Ltd, a trusted leader in roadside assistance for over 40 years.
- Benefits: Competitive pay, private medical cover, pension contributions, and performance bonuses.
- Other info: Flexible shift patterns available and ongoing training opportunities.
- Why this job: Be part of a family-run business that values teamwork and professional growth.
- Qualifications: Experience in transport planning or logistics is a plus; strong communication skills are essential.
The predicted salary is between 13 - 16 £ per hour.
Location: Tipton
Various shift patterns available, including:
- Day shift from 05:00
- Late shift from 12:00
- Night shift from 16:00
- 4 on / 4 off and Monday to Friday patterns available
About RS Recovery Ltd
RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services. For over 40 years, we have been a trusted partner to commercial and private customers across the UK - delivering reliable, 24/7 support, 365 days a year. As we continue to grow, we are looking for a motivated and organised Fleet & Breakdown Controller to join our Tipton-based control centre. This is an excellent opportunity for someone with experience in transport planning, route management or logistics co-ordination.
The Role
As part of our control centre team, you will play a key role in coordinating our nationwide recovery operations. You will ensure that the right drivers, vehicles, and resources are dispatched quickly and efficiently to support customers when they need us most. Your main responsibilities will include:
- Managing incoming jobs and assigning appropriate recovery vehicles or subcontractors
- Planning efficient routes and schedules for roadside assistance and recovery operations
- Monitoring job progress and updating customers on ETAs, delays or completion details
- Communicating effectively with drivers, customers and third-party partners
- Maintaining accurate records in line with company and customer procedures
- Keeping up to date with service levels, SLAs and contract requirements
What We Are Looking For
This is a fast-paced, operational role that suits someone with strong organisational and communication skills. To be successful, you will need:
- Previous experience in transport planning, fleet dispatch or route scheduling (desired)
- Good geographical knowledge and ability to think on your feet
- Excellent communication and customer service skills
- Accuracy and attention to detail under pressure
- Proficiency using mapping or dispatch systems
- A proactive, calm, and problem-solving attitude
Why Join Us
We are a family-run business that values teamwork, reliability and professional growth. In return for your commitment, we offer:
- Ongoing training and development opportunities
- Flexible approach to shift arrangements where possible
- Private medical cover after 3 years' service
- Company pension contributions
- Discretionary performance bonuses and incentives
- A chance to be part of a respected, growing national operation
Job Types: Full-time, Permanent
Pay: £13.00-£16.00 per hour
Benefits: Company pension, Private medical insurance, Referral programme
Work Location: In person
Fleet & Breakdown Controller employer: RS Recovery Ltd
At RS Recovery Ltd, we pride ourselves on being a family-run business that fosters a supportive and collaborative work environment. Our Tipton-based control centre offers flexible shift patterns and ongoing training opportunities, ensuring that our employees can grow professionally while contributing to a respected national operation. With benefits like private medical cover after three years and performance bonuses, we are committed to rewarding our team for their dedication and hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet & Breakdown Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at RS Recovery Ltd.
✨Tip Number 2
Prepare for the interview by researching RS Recovery Ltd and understanding their operations. Familiarise yourself with their services and think about how your skills in transport planning and logistics can add value to their team.
✨Tip Number 3
Practice your communication skills! As a Fleet & Breakdown Controller, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our family-run business.
We think you need these skills to ace Fleet & Breakdown Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in transport planning or logistics. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Fleet & Breakdown Controller role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication with drivers and customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RS Recovery Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of transport planning and logistics. Familiarise yourself with the key responsibilities of a Fleet & Breakdown Controller, like route management and dispatch systems. This will show that you're genuinely interested in the role and understand what it entails.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with drivers, customers, and third-party partners, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively managed customer expectations or resolved issues under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to fleet management and breakdown situations. Prepare by thinking through how you would handle various challenges, such as managing delays or coordinating resources during peak times. This will help you showcase your problem-solving attitude.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you maintain attention to detail in your work. Share specific examples of how you've successfully managed records or ensured compliance with service levels in previous positions. This will reinforce your suitability for the job.
