At a Glance
- Tasks: Be the friendly first point of contact for customer queries and support.
- Company: Join RS Sailing, a passionate team dedicated to getting people on the water.
- Benefits: Enjoy flexible hours, a cycle to work scheme, and performance bonuses.
- Other info: Full-time or part-time roles available, with opportunities to learn and grow.
- Why this job: Make a real difference in a supportive environment while developing your skills.
- Qualifications: No sailing experience needed; just bring a positive attitude and great communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Location: RS Sailing, Romsey
Salary: From £25,000 per annum (pro rata)
Hours: Full-time or part-time considered (up to 37.5 hours per week)
Be the friendly first point of contact
We are looking for a confident and organised Customer Support Administrator to join our team at RS Sailing. You will be the first voice or name our customers and dealers hear when they have questions, issues, or need a bit of support.
This isn’t a technical or hands-on role; you won’t need to fix boats, but you will play a key part in making sure queries are passed to the right people and followed up until they are sorted. It’s all about communication, care, and making sure our customers feel looked after.
What your day might look like
- Taking calls and responding to emails from customers and dealers
- Logging each enquiry or issue into our system
- Passing the query on to the right person or team
- Keeping an eye on open tickets and chasing updates when needed
- Letting customers know how things are progressing
- Signing off tickets once everything’s been resolved
- Keeping things running smoothly by supporting internal teams
You’ll enjoy this role if you:
- Like helping people and getting things sorted
- Are great at juggling tasks and staying organised
- Communicate clearly and confidently (in writing and over the phone)
- Can keep calm when it gets busy and always follow things through
- Don’t mind picking up the phone or sending a friendly nudge
Why join the RS family?
We are passionate about getting people on the water, and we take pride in what we do, from the boats we build to the service we give. You don’t need sailing experience (though many of us do love it), just a positive attitude and a desire to make things better for our customers.
You will join a supportive team in a role where you can make a real difference. We offer a friendly workplace, flexible hours, and plenty of opportunities to learn as you go.
- Cycle to work scheme
- Performance bonus
To apply or ask any questions about this exciting role, please email lucy@rsmarinegroup.com with a cover letter and a CV attached. We look forward to receiving your application.
#J-18808-LjbffrCustomer Support Administrator employer: RS Marine Group
At RS Sailing, we pride ourselves on fostering a supportive and friendly work environment where every team member can thrive. As a Customer Support Administrator, you'll enjoy flexible working hours, a performance bonus, and the chance to make a meaningful impact on our customers' experiences. Join us in Romsey, where your positive attitude and dedication to helping others will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RS Marine Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RS Marine Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RS Marine Group:Your cover letter is your chance to shine! Tell us why you want to work at RS Marine Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RS Marine Group!
How to prepare for a job interview at RS Marine Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
