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For Companies At a Glance
- Tasks: Lead client operations, optimize service delivery, and enhance client relationships.
- Company: Join RS Integrated Supply, a top provider of integrated supply solutions for manufacturing industries.
- Benefits: Enjoy a full-time role with a dynamic team and opportunities for career development.
- Why this job: Be part of a culture focused on continuous improvement and exceptional client satisfaction.
- Qualifications: Requires an associate’s degree or 3 years of experience in operations management.
- Other info: Work Monday to Friday with rotating shifts; early and late options available.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Client Operations Manager
Location: Solihull
Work Arrangement: Fully Site based
Schedule: Monday to Friday rotating early/lates:
Earlies: 5am-1:30pm
Lates: 1pm-9:30pm
Salary: £competitive plus shift allowance
We are seeking a highly motivated and detail-oriented Client Operations Manager to join our dynamic team. In this role, you will be responsible for overseeing and optimizing client operations, ensuring exceptional service delivery, and fostering strong client relationships. You will collaborate across departments to streamline processes, resolve issues, and drive continuous improvement, all while maintaining the highest standards of client satisfaction. If you have a passion for operations management, problem-solving, and working closely with clients to meet their needs, we’d love to hear from you.
Role Purpose
This role owns the Client Relationship at a site level, ensuring the site is achieving company and site objectives. Directs, supervises, and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.
Responsibilities
- Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the integrated supply sites.
- Provide leadership, direction, and support career development to on-site staff, including Site Managers and Envoys.
- Deliver monthly business reviews (MBRs) with the on-site Client team.
- Contribution and management of RSIS Profitability (P&L) within your allocated accounts.
- Ensure adherence to all customer inventory, storage, and delivery requirements.
- Manage site team to deliver gold standard OPEX rating.
- Ensure all Safety and OSHA requirements are met.
- Maintain a positive professional relationship with clients and provide timely follow-up.
- Work with account managers/directors and strategic account management team to develop additional business opportunities with current clients and new business opportunities.
- Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed.
- Help train existing employees on system, best practices, and other company-wide initiatives, motivating employees to achieve company objectives.
- Seek process improvement in operations, employees, processes, and technologies continually, embedding a culture of Continuous Improvement.
- Ensure best practices are maintained while utilizing trending analysis.
- Other duties as assigned.
Essential Skills & Experience
- Thorough knowledge of purchasing and inventory management including experience using ERP systems and working with interfaces.
- Strong data analysis and problem-solving skills.
- Selling skills (internal and external).
- Root cause and corrective action.
- Contractual interpretation.
- Computer proficiency in the Microsoft Office Suite, with strong skills in Excel, PowerPoint, and Word; ability to learn and work with multiple other MS-based applications including Sync.
Desirable Skills & Experience
- Minimum associate’s degree or a minimum of 3 years’ experience in leading teams to deliver excellent results.
- Certification in project management or procurement is desirable.
- Experience in building long-term partnership relationships with Clients and stakeholders.
- Ability to follow through and provide excellent customer service.
- Strong problem-solving skills, ability to prioritize and multi-task.
- Must demonstrate sound business judgment and decision-making skills.
- Embody a can-do attitude.
About us:
RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management, and Inventory Optimisation enabled by industry-leading digital platforms. We deliver world-class results to world-class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive, and Aerospace.
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Site Operations Manager employer: RS Integrated Supply
Contact Detail:
RS Integrated Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager
✨Tip Number 1
Familiarize yourself with the specific operational challenges faced by RS Integrated Supply. Research their current projects and client relationships to understand how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in managing client relationships and improving operational processes. Be ready to discuss specific examples where you've successfully implemented best practices or resolved complex issues.
✨Tip Number 3
Prepare to demonstrate your data analysis and problem-solving skills during the interview. Consider bringing examples of how you've used data to drive decisions or improve service delivery in previous roles.
✨Tip Number 4
Show your enthusiasm for continuous improvement and team leadership. Be prepared to discuss how you've motivated teams and fostered a culture of excellence in past positions.
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Site Operations Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in operations management, client relationship building, and problem-solving. Use specific examples that demonstrate your ability to meet service and profit objectives.
Showcase Technical Skills: Make sure to mention your proficiency with ERP systems and data analysis tools. Highlight your skills in Microsoft Office, especially Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for operations management and your commitment to client satisfaction. Address how you can contribute to RS Integrated Supply's goals and values.
How to prepare for a job interview at RS Integrated Supply
✨Understand Client Operations
Make sure you have a solid grasp of client operations management. Be prepared to discuss how you've optimized processes in previous roles and how you can apply that knowledge to enhance service delivery.
✨Showcase Problem-Solving Skills
Highlight your problem-solving abilities by sharing specific examples of challenges you've faced in operations management. Discuss the steps you took to resolve these issues and the positive outcomes that resulted.
✨Demonstrate Leadership Experience
Since this role involves leading teams, be ready to talk about your leadership style and experiences. Share how you've supported team development and fostered a collaborative environment in past positions.
✨Familiarize Yourself with ERP Systems
Given the technical requirements of the role, brush up on your knowledge of ERP systems and inventory management. Be prepared to discuss your experience with these tools and how they can improve operational efficiency.
