At a Glance
- Tasks: Lead customer relationships and drive growth through strategic account management.
- Company: Join RS Group, a diverse employer committed to inclusivity and innovation.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive team culture.
- Other info: Be part of a global team dedicated to excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in account management and strong leadership abilities are essential.
The predicted salary is between 56700 - 69300 £ per year.
This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role type – Full time, Permanent, Field based - Central England, West Yorkshire and North West.
The travel expectation is 60-80%, meaning that 3-4 days of the working week will be completed at either a customer site or another venue.
As an Account Director, you will own the end‑to‑end customer relationship, contract governance (MBR/QBR) and in‑contract delivery across procurement solutions, transactional (P2P) enablement and engineering stores. Deliver retention and growth via account plans, value creation (savings, productivity) and service performance aligned to SLAs/KPIs.
Using your sales mindset to drive contract betterment through expansion opportunities in scope, service or share of wallet.
Living a One Team culture leading a team with influence and clarity. Drive strategic value for business and customers. Become a trusted partner with our customers.
What you will be doing:
- Customer Contract Ownership: stakeholder mapping, QBR/MBR cadence, contract compliance and on‑time renewals; manage scope/change control and in‑contract pricing changes.
- Service Performance: orchestrate daily service with Procurement, Finance Operations and Engineering Stores to meet SLA/KPI targets; resolve escalations swiftly.
- Growth Value: execute account plans to increase share of wallet via cross‑sell/upsell, VMI/vending, catalogue optimisation and process improvements.
- Financial Stewardship: forecast revenue; track gross margin and savings delivery; own resolution of billing disputes while Finance Ops executes AR/AP and cash application.
- Reporting Compliance: publish dashboards (service + financial), ensure audit readiness with Finance Ops; manage risks/issues and communications.
What do I need to be successful?
If you have the following skills and experience, we want to hear from you:
- Tracked record of managing multiple accounts with multiple sites and annual revenue between 0-25M GBP.
- People Leadership, experience coaching individuals and first‑line leaders; builds safety, engagement and performance.
- Customer Leadership, experience building executive relationships; leading governance and renewals. Driving revenue growth through sales mindset.
- Commercial Acumen, understanding of pricing/margin levers, manage in‑contract changes.
- Supply Chain and Procurement, understanding of sourcing/SRM, catalogues, engineering stores (e.g., VMI).
- P2P/Transactional, understanding of req‑to‑PO, invoice match, vendor master, disputes.
- Data Financial Literacy, experience using dashboards, forecasts revenue, articulates savings/ROI to build and deliver compelling presentations.
- Continuous Improvement, experience in leading CI to reduce cost and improve service.
- Risk Compliance, understanding of audit/control requirements and service risks.
We are RS Integrated Supply.
Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.
RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. We deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.
We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond.
Account Director in Surrey employer: RS Group
At RS Group, we pride ourselves on being an inclusive employer that champions diversity and innovation. As an AI Automation Specialist Apprentice, you'll not only receive a competitive salary and structured development pathway but also gain hands-on experience in a collaborative environment that fosters growth and creativity. Join us to work on impactful projects while being mentored by industry professionals, all within a company dedicated to shaping the future of AI and data-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Surrey
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at RS Group, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Account Director.
We think you need these skills to ace Account Director in Surrey
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at RS Group. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research RS Group and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at RS Group
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at RS Group.
✨Research Specific Challenges Faced by RS Group
Look into any unique supply chain challenges RS Group might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
