Strategic Project Manager - Customer Experience

Location: This is a hybrid role, offering a combination of being able to work remotely and from our Corby office.

Contract Type: Permanent

The Opportunity

Reporting to the Director of Digital Transformation, you will take responsibility for the delivery of Digital strategic projects, working closely with the Customer Experience function and relevant business functions, such as the Regional market teams and technology, to successfully deliver the agreed benefits and value realisation.

The Strategic Project Manager is responsible for the successful management of multiple medium to large, complex, multi-phased projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value and benefits on time and within budget. The scope of the role is global and will be responsible for delivering change and related business outcomes across multiple business functions and geographies.

What You Will Be Doing

• Responsible for the end-to-end management (planning, delivery, monitoring, control and closure) of projects with focus on business change and benefits realisation.
• Provide leadership to, and facilitate the work of, cross-functional project teams.
• Ensure team members remain motivated and committed to the project objectives whilst balancing the demands of any Business As Usual (BAU) commitments.
• Translate the approved Project Definition & Scope into a workable plan with an agreed budget and accountable for managing the project budget throughout the project lifecycle.
• Agree the appropriate governance approach and ensure it is applied to the project.
• Plan and schedule quality reviews, ensuring the relevant people attend, project deliverables are produced on time to the required standard, and any corrective actions addressed.
• Produce a Resource Plan and work with the appropriate Resource Managers to implement.
• Responsible for the accurate and timely updates into the project portfolio.
• Where required, facilitate making trade off decisions within the project between scope, time, cost and quality.
• Ensure any significant changes are subject to the change control process.
• Engage fully across the Portfolio to ensure its overall success and the commercial goals are being achieved – provide regular project updates, escalate issues and concerns.
• Identify and manage inter-project dependencies, ensuring visibility, with plans to resolve, and managed through with all relevant stakeholders.
• Ensure all risks and issues are collected, analysed, and where necessary mitigated or escalated.
• Engage fully with the relevant project Sponsor and Business Owner.
• Influence and manage stakeholder expectations by monitoring progress against the plan and issuing regular communications, escalating problems and issues that impact scope, time, cost, quality and benefits in a timely manner.
• Manage external delivery partners and contractors when required.
• Agree and implement vendor engagement plans with the Indirect Procurement team, ensuring compliance with Group purchasing policies.

What You’ll Bring

• Certified Project Management qualifications e.g. APM, Prince2, Agile Certified change management qualifications e.g. PROSCI (desirable).
• Proven Project Management experience leading and managing multiple projects and stakeholders with a track record of delivering business change to achieve outcomes and benefits.
• Experience of working in the relevant business environment (Digital, Supply Chain, Distribution, Finance, Infrastructure).
• More than 5 Years hands-on delivery experience, understands why organisations use Agile/waterfall/hybrid practices as well how to use them.
• Strong team facilitation skills - able to manage and motivate people at all levels in the organisation.
• Remains calm during periods of pressure and / or when dealing with issues.
• Naturally curious about acquiring new knowledge and best practice.
• Experience working in a software delivery environment.
• Good coaching skills.
• Excellent planning and organisational skills.
• Strong interpersonal and relationship building skills, able to work across functions, geographies and cultures.
• Able to communicate confidently and effectively at all levels of the Business and to various stakeholder groups, both in writing and verbally.
• Ability to challenge constructively, build credibility and work with integrity at all levels within the organisation.
• Fluent in both verbal and written English.

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries. We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company. Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme).
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership.
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values.

Ready to Make Amazing Happen? Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here. Apply now and make RS a part of your journey.