At a Glance
- Tasks: Be the first point of contact for inbound calls and support the Internal Sales team.
- Company: Join RS, a global leader in solving industry challenges for over 80 years.
- Benefits: Enjoy hybrid work, performance bonuses, private healthcare, and generous annual leave.
- Other info: We support diverse needs with tailored policies for health, family, and inclusivity.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Customer-focused attitude, creativity, and ability to work under pressure are key.
The predicted salary is between 28800 - 43200 € per year.
This role is offered on a hybrid basis, which involves a combination of working from our offices in Corby, and remotely.
So, what is this opportunity is all about?
Here at RS, we have a fantastic customer-focused opportunity to work with our energised, successful, and collaborative Corporate Sales Team as a Sales Support Agent.
We aren\'t a company that stands still, and RS recognises that world-class teams need the best equipment, processes, and systems. As such we provide world class tools, systems and working conditions; removing distractions and enabling you to focus on what\'s important. In this digital age, technology, and commercial thinking changes rapidly. We continue to develop ours and want you to be part of that evolution.
A bit about what you enjoy doing to be successful in this role...
The primary purpose of this role is to ensure efficient and effective management of inbound communications and support functions within the Internal Sales department. This role serves as the first point of contact for inbound calls, determining the appropriate department for each inquiry. The role also involves maintaining the PCA, triaging regional inboxes, supporting inbound work on vacant portfolios, and following up on quotes. Additionally, the role is responsible for educating customers and sales colleagues on the correct departmental contacts to streamline processes and enhance overall efficiency.
Responsibilities
- Front line of inbound calls into Internal Sales - decide if call is for Internal Sales or for another dept
- Maintain PCA
- Triage regional Inboxes
- Support on inbound work on vacant portfolios
- Quote follow ups
- Educate customers and sales colleagues to go to correct department in first instance
What skills and experience would help you to be a success...
- A customer-focused individual wanting to provide a first-class experience and being able to take ownership and initiative.
- Can do attitude, who can think creatively, working with various teams to support customer account development.
- Ability to work under pressure to tight deadlines whilst maintaining and delivering an exceptional hight level service to the customer.
- Capable of negotiating and extracting the best cost and delivery from suppliers demonstrating commercial awareness.
- A true team player, we have a great team of individuals you will get to work with and be part of a true 1 team delivery experience
Our people are required to show their passion for all colleagues, customers, and suppliers. They must act with humility to create an environment where our people can make amazing happen and they will demonstrate trust by leading by example, taking accountability and ownership.
Some more good stuff
Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big aspirations for the future. You can take control of your future here at RS. We offer all the benefits you\'d expect to receive in a progressive global business.
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Why not make RS a part of your journey?
What can you expect from us?
At RS, as well as the usual employee benefits you\'d expect globally reputable company, including performance bonus, enhanced maternity and paternity leave, private healthcare, and generous annual leave, in the UK&I, we\'ve also introduced a number of new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette\'s syndrome.
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS UK, part of RS Group, we\'ve been solving Industry problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the \'what ifs\' into the \'why nots\', the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 850,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that\'s exactly how we partner with people - our customers, suppliers, colleagues, and communities - to solve problems.
We\'ll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join our UK team with over 2000 colleagues in this region - and we\'ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Sales Support Agent in Corby employer: RS Group
At RS, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation within our Corporate Sales Team. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare, generous leave policies, and tailored support for diverse needs, ensuring every team member can thrive both personally and professionally. Join us in Corby, where your contributions will be valued, and together, we can make amazing happen.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Agent in Corby
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what RS offers will help you answer customer inquiries more effectively and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Sales Support Agent, you'll be the first point of contact for customers, so being clear and confident in your communication is key to making a great impression.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think about times when you successfully managed multiple tasks or handled challenging situations while maintaining a high level of service.
✨Tip Number 4
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Sales Support Agent in Corby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Sales Support Agent role. Emphasise your customer service experience, ability to manage communications, and any previous roles where you supported sales teams.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention specific aspects of RS that resonate with you, such as their commitment to innovation and customer focus. Use examples from your past experiences to demonstrate how you can contribute to their team.
Showcase Your Skills:Highlight your ability to work under pressure and meet tight deadlines in your application. Provide examples of how you've successfully managed multiple tasks or projects simultaneously while maintaining high service levels.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Sales Support Agent.
How to prepare for a job interview at RS Group
✨Show Your Customer Focus
As a Sales Support Agent, your primary role is to provide an exceptional customer experience. Be prepared to share examples of how you've successfully handled customer inquiries in the past and demonstrate your commitment to putting customers first.
✨Demonstrate Team Spirit
This role requires collaboration with various teams. Highlight your experiences working in a team environment and how you contributed to achieving common goals. Emphasise your ability to support colleagues and work towards a unified objective.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios where you might need to triage calls or manage multiple inquiries simultaneously. Think about how you would prioritise tasks while maintaining high service levels.
✨Research the Company Culture
Understanding RS's values and culture will help you align your answers with what they are looking for. Familiarise yourself with their commitment to diversity, innovation, and customer service, and be ready to discuss how you can contribute to this environment.
