At a Glance
- Tasks: Assist customers and manage stock in a dynamic branch environment.
- Company: Join RS Group, an inclusive employer committed to diversity.
- Benefits: Enjoy health cover, pension schemes, and personal development opportunities.
- Other info: Great career growth potential in a vibrant workplace.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Branch Assistant
Location - Watford
If you are looking for a rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Watford Branch, you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.
What you will be doing:
- As a Branch Assistant, you will be reporting directly to the Branch Manager.
- Within the Branch, you will provide excellent customer service by helping identify our customers’ needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches.
- You will also be responsible for some warehouse and stock management picking and packing activities.
What do I need to be successful?
- Some experience in a Customer Service or Retail role
- Strong communication skills
- The ability to multi-task and put your attention to different areas of work throughout your day
- Computer literacy
- A friendly face and a can-do attitude
What’s in it for you?
- Option to join - Generous Defined Contribution Pension scheme.
- Option to join - Aviva Private Health Medical cover.
- Option to join - AXA PPP Health Cash Plan.
- Option to join – Save as you Earn Employee Share Scheme.
- Option to buy more days’ holiday per annum.
- Annual Employee Performance Bonus scheme.
- Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Company workwear & PPE.
- A wide range of personal development programmes to build on your strengths.
We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
RS Local Branch Assistant employer: RS Group
RS Group is an exceptional employer located in Watford, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on personal development, generous benefits including a pension scheme, health cover, and performance bonuses, RS Group empowers its team members to grow while fostering a culture of curiosity and collaboration. Join us to be part of a company that values diversity and is committed to making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land RS Local Branch Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RS Group. Understand their values, mission, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Branch Assistant, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with answering questions and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. Highlight your ability to multi-task and keep things running smoothly, as this is key for the Branch Assistant position.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the RS Group family and helps us keep track of all applicants. Plus, it’s super easy to do!
We think you need these skills to ace RS Local Branch Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a friendly face and a can-do attitude, so don’t be afraid to show us who you are. A little bit of warmth in your words can go a long way.
Tailor Your Experience:Make sure to highlight any customer service or retail experience you have. We want to see how your skills align with what we’re looking for, so be specific about your past roles and how they relate to the Branch Assistant position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. This will help us see your strengths without getting lost in too many details.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at RS Group
✨Know the Company
Before your interview, take some time to research RS Group. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Branch Assistant, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will demonstrate your ability to connect with trade customers and handle inquiries effectively.
✨Demonstrate Your Can-Do Attitude
RS Group values a can-do attitude, so be ready to share instances where you tackled challenges head-on. Whether it’s managing stock or multitasking during busy periods, showing that you’re proactive and adaptable will make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
