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For Companies At a Glance
- Tasks: Manage customer enquiries and support local market sales with effective communication.
- Company: Join RS Group, a leader in engineering solutions for over 80 years.
- Benefits: Competitive salary, development opportunities, and a commitment to your wellbeing.
- Why this job: Be part of a team that turns challenges into solutions and makes a real impact.
- Qualifications: Experience in supply planning, strong communication skills, and a customer-focused mindset.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
The predicted salary is between 30000 - 50000 £ per year.
Overview
As an Export Inventory Liaison Specialist, you will be the primary communication interface between the Emerging Markets market and the Supply Planning & Liaison teams, in resolving and supporting local customer enquiries and with the provision of relevant information that supports both Product Management goals and the local market sales & service goals. The scope also includes support for other Intercompany Sales Organisations, which currently include India, America, Chile, Distrelec and others.
Responsibilities
- To resolve & manage local market customer enquiries relating to stock and/or order fulfilment to promise date. Required to escalate appropriately to Product Management and Service Delivery & Operations teams or the Supplier directly given commercial considerations.
- To develop effective business relationships and communication with key stakeholder areas.
- To be seamless, personal and progressive with attention on the customers experience with RS.
- To help drive reductions in local market backorders and improve on time fulfilment of forward/scheduled orders.
- Work closely with Demand planning Management to proactively support customer insight to enable more effective forecasting planning and order fulfilment.
- To provide effective communication to IDN & Customer Service teams around specific Supplier/Supply issues which may be impacting the customer\’s experience.
- Align to liaise with relevant Product Management and Service Delivery and Operation teams in supporting the management of quality notifications and overdue inter-company replenishment orders that are impacting local market service levels.
- To provide effective cover for the Export Business Delivery Manager.
Qualifications
- Supply planning/Inventory Management experience.
- Blue Yonder trained.
- SAP trained.
- Microsoft literate.
- Strong interpersonal and communication skills (written & verbal).
- Analytical and able to interpret data.
- Flexible approach and strong team player.
- Customer obsessed.
- Commercial and supplier experience.
- Able to proactively identify issues and take ownership for identifying solutions.
Benefits
We are RS Group. At RS we\’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the \’what ifs\’ into the \’why nots\’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that\’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We\’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we\’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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Export Inventory Liaison Specialist employer: RS Group
Contact Detail:
RS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Inventory Liaison Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at RS Group or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for roles like Export Inventory Liaison Specialist. Think about how your experience aligns with their needs, especially around customer service and supply chain management.
✨Tip Number 3
Show off your skills! If you’ve got experience with SAP or Blue Yonder, make sure to highlight that during conversations. It’s all about demonstrating how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RS Group family.
We think you need these skills to ace Export Inventory Liaison Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Export Inventory Liaison Specialist role. Highlight your supply planning and inventory management experience, and don’t forget to mention any relevant training like Blue Yonder or SAP. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your customer obsession can help improve our service levels. Be personal and engaging – we love a good story that connects with our mission.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong interpersonal skills. Keep it clear, concise, and professional, but let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing culture and values while you’re at it!
How to prepare for a job interview at RS Group
✨Know Your Stuff
Make sure you understand the key responsibilities of an Export Inventory Liaison Specialist. Brush up on supply planning and inventory management concepts, especially how they relate to customer service and order fulfilment. Familiarise yourself with tools like Blue Yonder and SAP, as these will likely come up in conversation.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with various stakeholders, be prepared to demonstrate your interpersonal skills. Think of examples where you've effectively resolved customer enquiries or built strong relationships with colleagues. This will show that you're not just a team player but also someone who can handle complex interactions.
✨Be Customer Obsessed
RS Group values a customer-centric approach, so come ready to discuss how you've prioritised customer experience in past roles. Share specific instances where you identified issues and took ownership of solutions that improved customer satisfaction. This will highlight your alignment with their core values.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical skills and ability to interpret data. Think about challenges you've faced in inventory management or supply chain scenarios and how you resolved them. Being able to articulate your thought process will demonstrate your proactive approach and problem-solving capabilities.
