Digital Merchandising Operations Manager

This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Location: Hybrid (London, Corby or Manchester)

Contract: Fixed-Term (12 Months)

RS Group is seeking a commercially minded and data-driven Digital Merchandising Operations Manager to join the team on a 12-month fixed-term contract. In this role, you will lead digital merchandising operations across the business, embedding best practices and driving the rollout of supplier- and category-focused initiatives. This dynamic role requires confidence, resilience, commercial acumen, and a continuous improvement mindset to navigate fast-moving priorities. You will use your influencing skills to ensure the digital merchandising team integrates seamlessly with commercial category teams, leveraging data, insights, and planning tools to deliver the commercial strategy for your categories and suppliers.

What you’ll be doing:

• Operational Leadership: Develop and implement processes to support digital merchandising across supplier, category, and wider business teams, ensuring efficient collaboration and consistent execution to drive revenue growth.
• Data & Insights: Foster an insight-driven culture with continuous improvement programs, ‘test and learn’ initiatives, and solutions that measurably improve digital metrics.
• Collaboration & Communication: Ensure clear communication with Commercial and Marketing teams, supporting planning activities, and integrating digital merchandising priorities across the business.
• Content & SEO Management: Work with Marketing and SEO teams to maintain relevant, optimized, and engaging content that drives traffic, conversions, and customer engagement.
• Market Awareness: Monitor competitor activity, promotional trends, and customer experience metrics, ensuring insights inform team strategy and performance.
• Team Development: Coach and develop the digital merchandising team to deliver best-practice approaches aligned with the broader digital strategy. Set clear targets and maintain consistent reporting.
• Digital Roadmap & UX/CX Optimization: Shape the digital product roadmap, proactively identifying opportunities to enhance user experience and customer engagement.
• Influence & Stakeholder Management: Build strong relationships internally and externally to influence processes, enhance best practices, and secure alignment across commercial and marketing functions.

About you:

You are a commercially minded, data-driven professional with a strong track record in digital merchandising, either in B2B or B2C environments. You thrive in dynamic, fast-paced settings and are confident making decisions under pressure. You combine advanced analytical skills with creative thinking, enabling you to translate data into actionable insights that drive commercial growth. You are a natural influencer and leader, able to engage senior stakeholders, build strong internal and external relationships, and inspire your team to adopt a digital-first mindset. Passionate about Ecommerce, you bring both technical expertise in digital tools and metrics, and a strategic vision to shape the digital merchandising function.

What you’ll need:

• Extensive experience in a B2B or B2C Digital Merchandising role.
• Advanced proficiency in using tools such as Adobe Analytics, BrightEdge, and Google Trends, with the ability to effectively communicate insights and recommendations to suppliers and internal stakeholders.
• Advanced knowledge of Digital Merchandising KPIs, levers, and systems to drive performance.
• Comprehensive understanding of the digital landscape and the broader B2B and B2C environments.
• Exceptional communication skills, with extensive experience in presenting data and insights.
• Experience with content management systems.
• Proactively identifies and addresses issues and opportunities to improve UX and CX.
• Ability to shape the digital product roadmap to ensure optimised CX.
• High quality actions based on data and insight underpin success.
• Solid experience of using tools including Adobe Analytics, BrightEdge, and Google Trends, guiding the team in effective use of these tools.
• Active and thorough understanding of digital merchandising principles and tools.
• Knowledge of CMS would be an advantage.
• Confident decision maker with the ability to use sound commercial judgement, prioritise, and deal effectively with fast-changing scenarios.

Behavioural Skills:

• Proven track record of delivering results and taking ownership of outcomes at a senior level.
• Demonstrates a strong customer focus in all aspects of the role.
• Demonstrates a continuous improvement mindset.
• Established potential for future executive management and leadership positions.
• Highly skilled in influencing senior-level stakeholders and demonstrating a flexible approach while respecting diverse cultures and priorities.
• Capable of securing support and sign-off of strategic proposals and plans across various functions and stakeholders.
• Adept at building relationships and effectively influencing external agencies, suppliers, and organisations up to senior management level.
• Ability to influence stakeholders across all business functions to achieve set goals by obtaining necessary information and deliverables.
• Possesses a can-do attitude, is a self-starter, and can manage and prioritise workload independently.

Hybrid role with a preference for 3 days in person at the Corby office to collaborate and connect with stakeholders. Passionate and enthusiastic about Ecommerce, with 3 to 5 years of highly relevant experience within an online B2B and/or B2C environment. Engages team and commercial functions to drive a ‘digital mindset’ shift across the organisation. Works closely with colleagues across Product & Supply Chain, Marketing, Digital Product, and CX/UX teams, requiring a solid understanding of commercial landscapes in B2B and/or B2C environments. Preferable experience working within or alongside performance marketing teams, with a solid understanding of digital marketing channels, SEO principles, and levers to drive quality customer acquisition and retention. Builds strong relationships with strategic suppliers and engages directly with senior digital colleagues within these organisations. Confidence, experience, and gravitas to represent the function strongly at key Commercial and Marketing forums. High levels of tenacity and resilience to drive greater awareness of the external digital environment and instil a ‘digital mindset’ within teams both inside and outside the Ecommerce function.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.