At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join RS Group, a leader in safety solutions with an inclusive culture.
- Benefits: Opportunities for personal development and a commitment to wellbeing.
- Other info: Dynamic work environment focused on collaboration and continuous improvement.
- Why this job: Be part of a growing team making a real impact in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 27000 £ per year.
This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job role: Customer Success Executive
Location: Melton (Near Hull, East Yorkshire)
RS Safety Solutions, part of RS Group, is the UK’s leading supplier of PPE, safety, and hygiene products to the food manufacturing industry. With customers of all sizes in almost every food sector, our success is based on exceptional customer service, a tailored supply chain and an extensive, well-priced product list. Our customer service encompasses each department, and we strive to supply products first time, in full to our customers.
RS Safety Solutions are going through an exciting period of growth and due to this we are seeking to expand our Customer Success team here in Melton, therefore we are interested in talking with experienced customer service professionals looking for their next adventure!
What you will be doing:
- You will be providing excellent customer service with a high emphasis on communication.
- Maintain customer satisfaction by supplying problem-solving resources.
- Proactively manage customer orders in a correct and timely manner.
- Demonstrate and promote excellent customer service through effective communications.
- Collaborate with the team and business on daily and continuous improvements.
- Complete daily routine and ensure deadlines set are completed on time.
- Dealing with delivery disputes, raising customer returns and dealing with invoice queries.
What do I need to be successful?
- Experience within a customer service environment.
- Excellent communication both face-to-face and verbal.
- Ability to prioritise and multi-task in a busy environment.
- Strong team player.
- A desire to look for opportunities to improve and collaborate.
- Computer literate.
We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Customer Service Opportunity employer: RS Group
RS Group is an exceptional employer that champions inclusivity and diversity, making it a great place for professionals seeking meaningful work in a supportive environment. With a hybrid working model based in Corby, employees benefit from flexible arrangements, competitive rewards, and a strong focus on personal and professional growth, all while contributing to a company that has been innovating for over 80 years. Join a team that values curiosity, empathy, and the drive to make a real impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Opportunity
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Opportunity
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RS Group:Your cover letter is your chance to shine! Tell us why you want to work at RS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RS Group!
How to prepare for a job interview at RS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
