At a Glance
- Tasks: Drive personalised customer journeys and collaborate with teams to enhance experiences.
- Company: Join RS Group, a leader in customer-centric solutions.
- Benefits: Enjoy competitive pay, health perks, and lifestyle benefits.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Make a real impact by shaping personalised experiences at scale.
- Qualifications: Experience in personalisation or marketing operations is essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer‑centric, personalised journeys that deliver real value for RS Group. You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice. This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high‑quality, conflict‑free, data‑driven personalisation at scale.
Responsibilities
- Assist stakeholders with audience definition for personalisation use cases, ensuring accurate sizing, correct logic, and CDP best practice.
- Oversee all personalisation campaigns and prevent or resolve conflicting experiences, managing priority hierarchies, eligibility rules and suppression logic.
- Advise teams on the best use of available personalisation technology and create/curate documentation on tooling and best practice.
- Provide coaching and training to increase adoption and effectiveness.
- Assist the personalisation product owner to identify missing customer data attributes and models from use cases for prioritisation.
- Coach stakeholders to build, QA and deploy their personalisation use cases.
- Own and operate a capability framework to ensure the correct level of support for stakeholders.
- Work with the Data & Analytics teams to ensure personalisation use cases are accurately measured for value and effectiveness.
Qualifications
- Experience in personalisation, CRM or marketing operations.
- Operational use of CDPs or similar customer segmentation tools.
- Strong knowledge of segmentation logic and journey orchestration.
- Excellent stakeholder management.
Benefits
- Financial – pension/retirement; life assurance; salary finance (payroll deduction loan scheme).
- Wellbeing – medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership.
- Lifestyle – transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role‑modeling our values.
Personalisation Operations Executive in Corby employer: RS Group
At RS Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Personalisation Operations Executive, you will benefit from comprehensive financial and wellbeing packages, alongside opportunities for professional growth through coaching and training. Our commitment to employee recognition and support ensures that you can thrive in your role while contributing to meaningful, customer-centric initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Personalisation Operations Executive in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at RS Group. A friendly chat can open doors and give you insights that might just help you land that Personalisation Operations Executive role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in personalisation and CRM. When you get the chance to chat with hiring managers, share how you've tackled similar challenges in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up! A quick email expressing your enthusiasm can set you apart from the crowd and show that you're genuinely interested.
✨Tip Number 4
Prepare for interviews by understanding RS Group's values and how they align with your own. Be ready to discuss how you can contribute to creating personalised customer experiences that deliver real value.
We think you need these skills to ace Personalisation Operations Executive in Corby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in personalisation, CRM, or marketing operations. We want to see how your skills align with the role of Personalisation Operations Executive, so don’t hold back on showcasing relevant projects!
Showcase Stakeholder Management Skills:Since this role involves working closely with various stakeholders, it’s crucial to demonstrate your excellent stakeholder management abilities. Share examples of how you've successfully collaborated with different teams to achieve common goals.
Highlight Technical Know-How:We’re looking for someone with a strong grasp of CDPs and customer segmentation tools. Be sure to mention any relevant technical skills or experiences you have that relate to personalisation technology and journey orchestration.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at RS Group
✨Know Your Personalisation Stuff
Make sure you brush up on your knowledge of personalisation, CRM, and marketing operations. Be ready to discuss how you've used customer data platforms (CDPs) or similar tools in the past. This will show that you understand the technical side of the role and can hit the ground running.
✨Stakeholder Management is Key
Since this role involves working closely with various stakeholders, think about examples from your past where you've successfully managed relationships. Prepare to share how you’ve navigated conflicts or prioritised tasks to ensure smooth operations. This will demonstrate your ability to collaborate effectively.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles related to personalisation campaigns. Think about how you resolved conflicting experiences or managed eligibility rules. This will highlight your critical thinking and operational skills, which are essential for this position.
✨Prepare Questions About Best Practices
Come armed with questions about the best practices in personalisation technology and how the company measures the effectiveness of their campaigns. This shows your genuine interest in the role and your eagerness to contribute to the team’s success.
