At a Glance
- Tasks: Lead daily operations and ensure top-notch customer service at our Birmingham branch.
- Company: Join RS Group, a diverse employer committed to inclusivity and innovation.
- Benefits: Competitive salary, personal development opportunities, and a supportive work environment.
- Other info: Be part of a team that values curiosity, empathy, and problem-solving.
- Why this job: Make a real impact in a dynamic role while growing your leadership skills.
- Qualifications: Experience in customer service and strong people management skills required.
The predicted salary is between 35000 - 40000 £ per year.
This job is with RS Group, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Title: RS Local – Branch Manager
An exciting opportunity to support in leading, shaping and delivering a RS Local Branch (face-to-face, telephony, email, web, social) customer contact channels and provide a seamless service for commercial activities, driving customer experience, growth, and margin.
To drive a profitable branch that is efficient and effective.
The Branch Supervisor is a key operational leadership role within RS Local.
The position exists to ensure that the Birmingham branch continues to operate effectively whilst the Branch Manager manages multisite operation.
The Branch Supervisor is responsible for supporting the effective day-to-day running of a RS Local Branch, ensuring operational performance, team coordination, customer service standards and resource planning are delivered consistently.
The Branch Supervisor will support by acting as the operational lead and first point of escalation for colleagues and customers when the Branch Manager is not on site.
What you will be doing
- Manage daily branch routines, standards and operational processes
- Ensure orders, collections, deliveries, stock movements and customer requirements are handled accurately and on time
- Monitor branch workload and ensure tasks are prioritised effectively
- Support stock accuracy, availability, replenishment and housekeeping standards
- Ensure compliance with RS processes, health and safety requirements and local operating procedures within the OPEX
- Identify operational issues and escalate risks or barriers to the Branch Manager
- Support continuous improvement activity within the branch
- Coordinate daily team activity and ensure colleagues understand priorities.
- Act as the first point of support for branch colleagues.
- Support colleague performance through regular feedback, coaching and guidance.
- Help to build a positive, professional and customer-focused team environment.
- Support onboarding and training for new colleagues.
- Identify development needs and share feedback with the Branch Manager.
- Manage day-to-day conduct, attendance and performance concerns in line with company policy, escalating where required.
What do I need to be successful?
- If you have the following skills and experience, we want to hear from you:
- Experience in a branch, operational, service or customer-facing environment.
- Solid commercial acumen to support the growth targets of the branch and BM
- Strong day-to-day people management capability.
- Good planning and organisational skills.
- Ability to prioritise workload in a fast-paced environment.
- Confidence in handling customer and colleague escalations.
- Strong communication and influencing skills.
- Understanding of stock, service, logistics or branch operations.
- Ability to work independently when the Branch Manager is not on site.
- A practical, hands-on approach to problem solving.
- Commitment to safety, compliance and customer service.
We are RS Group.
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones.
We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose?
Making amazing happen for a better world.
We offer service and product solutions.
We send out a parcel every 2 seconds, to over 130 countries.
We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy.
Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
#LI-ZD1
RS Local Branch Supervisor in Birmingham employer: RS Group
RS Group is an exceptional employer that champions inclusivity and diversity, making it a great place for professionals seeking meaningful work in a supportive environment. With a hybrid working model based in Corby, employees benefit from flexible arrangements, competitive rewards, and a strong focus on personal and professional growth, all while contributing to a company that has been innovating for over 80 years. Join a team that values curiosity, empathy, and the drive to make a real impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land RS Local Branch Supervisor in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like RS Local Branch Supervisor at RS Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RS Group or be willing to refer you for that RS Local Branch Supervisor position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RS Group who’s on the lookout for their next RS Local Branch Supervisor star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time RS Local Branch Supervisor role at RS Group!
We think you need these skills to ace RS Local Branch Supervisor in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RS Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RS Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RS Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
