Network And Telecoms Technical Lead in Corby

Location: Remote (UK) Permanent

RS Group is looking for a highly skilled Network and Telecoms Technical Lead to join our Technology Operations team. In this key role, you will oversee the end-to-end service, availability, and performance of all network, wireless, telephony, and security services delivered by our third-party vendors.

You will be responsible for vendor and contract management, ensuring all providers deliver services in line with contractual obligations, SLAs, and RS standards. This role also requires hands-on technical capability within the Cisco ecosystem—not only switching and routing CLI, but also experience with technologies such as FMC, WLC, ISE, and Catalyst Control Centre, with exposure to other vendor appliances welcomed.

This is a critical role within our global infrastructure landscape, ensuring our networks and telecommunication services remain resilient, secure, and scalable across all RS sites.

What you’ll be doing:

• Support BAU and project activities, ensuring resolutions are delivered efficiently and with minimal business disruption, working collaboratively with vendors and partners.
• Partner with Finance and IT Operations to maintain strong financial controls across all network and telecommunication services.
• The implementation of small change within the LAN estate as/when required to enable RS quick delivery of solutions in conjunction with the change process.
• Ensure correct processes are followed for resource allocation, including Demand Management and Technology Infrastructure contributions to projects and 'Keep the Lights On' activities.
• Review, assess, and approve change requests, and participate in CAB meetings to evaluate change impact on service availability.
• Ensure that all Network and Telecommunications support teams adhere to Availability Management, Configuration Management, and contractual requirements.
• Work with Service Delivery Managers to create a unified understanding of partner-delivered services.
• Ensure partners deliver services in full compliance with contractual SLAs and performance expectations.
• Ensure all network infrastructure deployments align with RS architecture standards.
• Act as a key interface between IT Operations, third-party support teams, Service Support teams, and wider Technology.

Experience:

• Firewalling experience is an advantage.
• Experience with multinational telecoms provision and support.
• Strong knowledge of ITIL principles and experience across Incident, Problem, Change, and Release Management.
• Good understanding of budgeting and cost-control processes.
• Extensive experience defining and managing network and telecommunications support models.
• Ability to remain calm, clear-thinking, and decisive under pressure.
• Experience working within a matrix-managed environment.
• Proven experience managing outsourced support teams.
• Ability to translate complex technical detail into clear business language.
• Technical experience supporting key technologies including: On-premises infrastructure, Data centres, Cloud partners, WAN, LAN, mobile, telephony, Firewall rule management.
• Strong stakeholder management skills up to board level.
• Excellent vendor management experience, including managing suppliers to contractual SLAs and formal SRM models.
• Strong written and verbal communication skills.
• Proven decision-making skills in high-pressure incidents.
• Experience managing the full lifecycle of Network and Telecoms services.
• ITIL Foundation certification.
• Commitment to keeping up to date with network and telecommunications technologies.
• Desirable: ITIL v3 Practitioner or ITIL 4 Managing Professional.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK.