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For Companies At a Glance
- Tasks: Assist customers, manage stock, and provide excellent service in a dynamic branch environment.
- Company: Join RS Group, a global leader in engineering solutions with over 80 years of experience.
- Benefits: Enjoy perks like health cover, pension schemes, performance bonuses, and personal development programmes.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in the community.
- Qualifications: Customer service experience and a positive attitude are essential; training will be provided.
- Other info: Work Monday to Friday, 8.00am - 4.30pm, in a vibrant and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
This role would also suit individuals who are at the very beginning of their career journey, as well as those with previous experience. If you are looking to start your career with a global organisation, then hit apply! If you are seeking a rewarding opportunity and want to work as part of a supportive team, then this is the role for you. Based in our RS Local Watford Branch, working Monday - Friday, 8.00am - 4.30pm.
Working alongside our amazing branch team, you will divide your time between communicating effectively with our trade customers at our branch to help them find what they need and managing our stock and inventory. Full training will be provided, but a can-do attitude is all that is required to succeed in this role.
What you will be doing:
- As a Branch Assistant, you will report directly to the Branch Manager.
- You will provide excellent customer service by identifying our customers’ needs and requirements, building strong relationships, and resolving customer issues related to general and technical questions, while advising on delivery options and dispatches.
- You will also handle some warehouse and stock management activities, including picking and packing.
What do I need to be successful?
- Some experience in a Customer Service or Retail role
- The ability to multi-task and focus on different areas of work throughout your day
- A friendly face and a can-do attitude
What’s in it for you?
- Option to join - Generous Defined Contribution Pension scheme.
- Option to join - Aviva Private Health Medical cover.
- Option to join - AXA PPP Health Cash Plan.
- Option to join – Save as you Earn Employee Share Scheme.
- Option to buy additional holiday days per year.
- Annual Employee Performance Bonus scheme.
- Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Company workwear & PPE.
- A wide range of personal development programmes to build on your strengths.
We are RS Group. At RS, we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want curious people like you, who are interested in things, enjoy doing things differently, and value a human approach with empathy. Because that’s how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.
We’ll also invest in your development and wellbeing. Building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social, and Governance (ESG) action plan is central to everything we do.
Join us, and we’ll help you think big, do more, and unleash your brilliance, so you can do amazing things too.
Branch Assistant employer: RS Group PLC
Contact Detail:
RS Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with the RS Group and its values. Understanding our mission to solve engineering problems and our commitment to customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you successfully resolved issues or built strong relationships. This will demonstrate your ability to thrive in a role that focuses on customer interaction.
✨Tip Number 3
Highlight your adaptability and multi-tasking abilities. Since the role involves managing stock and inventory while assisting customers, being able to discuss how you've effectively handled multiple responsibilities in the past will be beneficial.
✨Tip Number 4
Prepare questions about the team dynamics and training opportunities available at RS Group. This shows your enthusiasm for joining a supportive team and your eagerness to learn and grow within the company.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Branch Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: Even if you are at the beginning of your career, mention any customer service or retail experience you have. Use specific examples to demonstrate your ability to multi-task and provide excellent customer service.
Show Your Attitude: Emphasise your can-do attitude in your application. Companies like RS Group value a positive mindset, so make sure to convey your enthusiasm for the role and willingness to learn.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at RS Group PLC
✨Show Your Customer Service Skills
Since the role of Branch Assistant heavily involves customer interaction, be prepared to discuss your previous experiences in customer service or retail. Highlight specific examples where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate a Can-Do Attitude
The job description emphasises the importance of a positive attitude. During the interview, convey your enthusiasm for the role and your willingness to learn. Share instances where your can-do attitude helped you overcome challenges.
✨Prepare for Stock Management Questions
As part of the role, you'll be involved in stock and inventory management. Brush up on basic stock management principles and be ready to discuss how you would handle tasks like picking and packing efficiently.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training processes, and growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
