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- Tasks: Support and optimise SaaS platforms while driving operational excellence.
- Company: RS Group is a leading engineering solutions provider with a global presence.
- Benefits: Enjoy remote work, performance bonuses, private healthcare, and family-friendly policies.
- Why this job: Make a real impact in a collaborative environment focused on continuous improvement.
- Qualifications: Experience with enterprise applications, Jira, and strong communication skills required.
- Other info: Join a diverse team committed to innovation and social responsibility.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
RS Group plc
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Job Reference:
e4c79b7bf143
Job Views:
8
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Atlassian Cloud Application Support Analyst
Location: Remote (UK)
Permanent
RS Group is looking for a talented and driven Atlassian Cloud Application Support Analyst to join our expanding global technology team on a permanent basis. In this pivotal mid-level role, you’ll play a key part in supporting and optimising our SaaS platforms while helping to drive operational excellence and technical maturity across the organisation.
This is your opportunity to make a real impact—setting standards, improving processes, and collaborating with cross-functional teams to elevate service quality. You\’ll provide both operational and technical subject matter expertise to internal teams, support strategic platforms, and help maintain a culture of continuous improvement.
What You’ll Be Doing
- Manage configuration, availability, and performance of Atlassian Cloud and other SaaS platforms
- Support and maintain a suite of third-party SaaS platforms, including Datadog, JFrog, MuleSoft AnyConnect, SAP Rise, and Miro
- Own and monitor SaaS product support SLAs, ensuring high-quality service delivery
- Partner with Digital Product Owners, Engineering, InfoSec, and Business stakeholders to support platform strategy and operations
- Evaluate and implement change requests, ensuring best practices, appropriate test coverage, and rollback plans
- Participate in weekly Technical Change Boards to review, assess, and advise on proposed changes across tech stacks
- Manage incoming support requests and incidents, aligning resolution with agreed SLAs
- Lead or support incident resolution efforts across diverse technologies and teams
- Maintain comprehensive documentation for support processes and transitioned services
- Contribute to risk management, platform improvements, and proactive service enhancement
- Act as a lead technical expert to troubleshoot and resolve complex issues
- Implement corrective action plans to address service-impacting problems
- Review vulnerability reports and collaborate with security teams on required updates
- Foster strong relationships with third-party vendors and internal support teams
- Manage vendor performance in line with contractual support agreements
- Communicate technical topics effectively with both technical and non-technical stakeholders
- Review and contribute to root cause analyses for critical incidents
- Actively share best practices across the RS Global Technology and Cloud community
About You
You’re a hands-on technologist with a strong background in supporting SaaS platforms in enterprise environments. You\’re customer-focused, adaptable, and thrive in fast-paced settings where collaboration and accountability are key. You bring a blend of technical skill, process-oriented thinking, and the communication ability to bridge gaps between teams and stakeholders.
You’re also someone who enjoys solving complex problems, takes ownership of outcomes, and continuously seeks to improve service delivery through innovation and teamwork.
What We’re Looking For
- Solid experience in enterprise applications environments, ideally in internal/SME-facing support roles
- Proficiency with Jira (Server, Data Center, and Cloud) at the organisation admin level, including workflow design
- Strong API knowledge and scripting experience, including JQL, macros, ScriptRunner, PowerScripts, and Automation for Jira
- Familiarity with migration tools such as CMJ or Project Configurator
- Integration experience with tools such as Bitbucket, ServiceNow, Bamboo, and Jenkins
- Ability to lead technical planning and solutioning for complex platform migrations and hybrid environments
- Proven capability in customer discovery, understanding requirements, and identifying potential roadblocks
- Strong communication and stakeholder management skills across technical and business audiences
- Experience working in diverse cross-functional teams, including Product, Support, Architecture, and Customer Success
- A fast learner with a solid grasp of cloud technologies and deployment models
- Familiarity with various software delivery methodologies (e.g. Agile, Waterfall, Lean)
- Excellent problem-solving, analytical, and interpersonal skills
- Experience managing or collaborating with external vendors and service providers
The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
- Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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Atlassian Cloud Application Support Analyst employer: RS Group PLC
Contact Detail:
RS Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Atlassian Cloud Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific SaaS platforms mentioned in the job description, such as Atlassian Cloud, Datadog, and JFrog. Understanding their functionalities and how they integrate can give you an edge during discussions.
✨Tip Number 2
Network with current or former employees of RS Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your Jira skills, especially around workflow design and API knowledge. Being able to demonstrate your proficiency in these areas will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your experience with cross-functional teams and how you've successfully managed stakeholder relationships. This role requires strong communication skills, so having examples ready will help you stand out.
We think you need these skills to ace Atlassian Cloud Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with SaaS platforms and your proficiency with tools like Jira. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with RS Group's mission. Mention specific experiences where you've successfully supported SaaS platforms or led technical projects.
Showcase Problem-Solving Skills: Provide examples in your application of how you've tackled complex issues in previous roles. Highlight your analytical skills and ability to work collaboratively with cross-functional teams.
Highlight Communication Abilities: Since the role requires effective communication with both technical and non-technical stakeholders, include examples of how you've successfully communicated complex technical topics in your past experiences.
How to prepare for a job interview at RS Group PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Atlassian Cloud Application Support Analyst. Familiarise yourself with the specific SaaS platforms mentioned in the job description, such as Jira and Datadog, and be prepared to discuss your experience with them.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical expertise, especially in areas like API knowledge, scripting, and integration with tools like Bitbucket and ServiceNow. Prepare examples of how you've successfully solved complex issues in previous roles.
✨Communicate Effectively
Since the role requires liaising with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. Highlight your communication skills during the interview by providing clear and concise answers.
✨Emphasise Continuous Improvement
Discuss your approach to continuous improvement and how you've contributed to enhancing service delivery in past positions. Be ready to share specific examples of how you've implemented best practices or improved processes in a team setting.
