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- Tasks: Lead and innovate the learner journey for our Career Accelerator portfolio.
- Company: FourthRev is transforming education to meet future work demands.
- Benefits: Enjoy remote work, flexible culture, and collaboration with passionate colleagues.
- Why this job: Shape impactful learner experiences and drive student success in a dynamic environment.
- Qualifications: Experience in EdTech leadership, learner journey design, and community building required.
- Other info: Role starts in June 2025; ideal for those passionate about education and career outcomes.
The predicted salary is between 36000 - 60000 £ per year.
Programme Success & Learner Insights Lead (EdTech focus)
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Remote | UK, EU or South Africa Based | Full-Time | Starting June 2025
Overview
FourthRev is looking for an experienced and strategic Programme Success & Learner Insights Lead to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This is a highly strategic role in the context of our learner success and delivery strategy and is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.
You\’ll lead a high-performing team and be accountable for the performance of the full learner journey—from onboarding to completion—with a clear focus on satisfaction, engagement, and career outcomes. Your work will shape not only the student support model but also the philosophy behind FourthRev\’s approach to transformative education.
Your Mission
You will:
- Deliver strategic leadership in designing and scaling the learner experience
- Oversee student satisfaction and retention metrics
- Enable a culture of continuous improvement and impact
- Launch scalable models for new programmes and learner personas
This role is central to ensuring every learner feels supported, empowered, and equipped to achieve meaningful outcomes.
What You\’ll Do 2. Own and Drive the Careers-First Learner Journey Strategy 3. Champion Learner Outcomes, Satisfaction, and Metrics 4. Drive Innovation and Operational Excellence in New Programme Launches
- Lead, Coach, and Develop a High-Performing Student Success Team
- Manage, coach, and develop the Student Success team to deliver impactful, learner-centred experiences
- Foster a performance-driven and outcomes-focused culture
- Act as the point of escalation for complex learner cases
- Refine and scale systems to enhance student support operations
- Build team capability aligned with evolving models and learner needs
- Lead the delivery of high-impact learner journeys across all Career Accelerators
- Focus on onboarding, orientation, and progression strategy
- Collaborate with Product teams to align support with programme design
- Develop learner-facing assets, content, and community engagement initiatives
- Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes
- Analyse learner data, surveys, and engagement insights to shape improvements
- Lead reporting and accountability across cross-functional teams
- Design and implement timely interventions that address blockers and learner needs
- Oversee success strategy implementation for new programme launches
- Build readiness frameworks for launch alignment and learner personas
- Establish feedback loops to improve services and iterate models
- Create templates, playbooks, and scalable infrastructure for rollout
Requirements
What You\’ll Bring
- Substantial experience in student success leadership within EdTech or Higher Education
- Expertise in learner journey design, community building, and service delivery
- Experience handling sensitive cases with confidentiality and empathy
- Proven success in developing scalable student support systems
- Analytical capability and strong decision-making skills
- Confidence managing risk and leading through ambiguity
- Passion for enabling student success and career outcomes
Desirable:
- Experience working with postgraduate or mid-career professionals
- Familiarity with digital skills industries
- Coaching certification or relevant training
- Experience in project management or coordination
Benefits
Why Join FourthRev
FourthRev is redefining how education meets the future of work. In this role, you will help shape the direction of our learner experience and scale its impact globally. You\’ll work alongside passionate colleagues in a remote-first, flexible culture focused on collaboration, innovation, and meaningful outcomes.
Seniority level
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Seniority level
Mid-Senior level
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Employment type
Full-time
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Industries
IT Services and IT Consulting
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Programme Success & Learner Insights Lead (EdTech focus) employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Success & Learner Insights Lead (EdTech focus)
✨Tip Number 1
Familiarise yourself with the latest trends in EdTech and learner success strategies. Understanding the current landscape will help you speak confidently about how you can contribute to FourthRev's mission during interviews.
✨Tip Number 2
Network with professionals in the EdTech space, especially those who have experience in learner journey design. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific metrics and outcomes you've achieved in previous roles related to student success. Being able to quantify your impact will demonstrate your capability to drive results at FourthRev.
✨Tip Number 4
Showcase your leadership style and how you foster a performance-driven culture. Be ready to share examples of how you've developed teams and improved learner experiences in fast-paced environments.
We think you need these skills to ace Programme Success & Learner Insights Lead (EdTech focus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student success leadership and EdTech. Use specific examples that demonstrate your ability to drive learner outcomes and satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enabling student success and career outcomes. Discuss how your strategic leadership can contribute to FourthRev's mission and the specific role of Programme Success & Learner Insights Lead.
Showcase Analytical Skills: Provide examples of how you've used data analysis to improve learner experiences or outcomes in previous roles. Highlight any metrics or KPIs you have successfully tracked and improved.
Demonstrate Cultural Fit: Research FourthRev's values and culture. In your application, reflect on how your personal values align with theirs, particularly regarding innovation, collaboration, and a careers-first mindset.
How to prepare for a job interview at RS Consult
✨Understand the Learner Journey
Familiarise yourself with the entire learner journey from onboarding to completion. Be prepared to discuss how you would enhance each stage, focusing on satisfaction and engagement.
✨Showcase Your Leadership Skills
Highlight your experience in leading high-performing teams. Share specific examples of how you've coached and developed team members to achieve impactful, learner-centred experiences.
✨Emphasise Data-Driven Decision Making
Be ready to discuss how you analyse learner data and feedback to drive improvements. Mention any tools or methodologies you use to track metrics like satisfaction and retention.
✨Demonstrate a Passion for Student Success
Convey your enthusiasm for enabling student success and career outcomes. Share personal anecdotes or experiences that illustrate your commitment to transformative education.
