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For Companies At a Glance
- Tasks: Lead and design delivery strategies to enhance learner experiences in EdTech.
- Company: Join FourthRev, a pioneering EdTech company focused on meaningful careers.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on learners' journeys and drive innovation in education.
- Qualifications: Experience in leading teams in SaaS or EdTech with a focus on automation.
- Other info: Be part of a dynamic team that values high performance and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
At FourthRev, we build learning experiences that open doors to meaningful careers. As Head of Delivery, you will design and lead the engine that turns strategy into realised value. By embedding automation, data-led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in our learner journey metrics, accelerate systemic automation and empower our teams to undertake a start up to scale up journey.
Responsibilities
- Learner Experience and Delivery Excellence Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio. Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards. Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
- Automation & Data Intelligence Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIs (costs, attrition, progression, CSATs and outcomes). Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management.
- Service Operations & Process Improvement Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience. Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
- People Leadership & Capability Building Line-manage the Delivery Management Team creating a high-performance culture that thrives on ambition, speed, high growth and high quality. Build succession pipelines, mentor future leaders and champion diversity of thought.
- Cross-Functional Partnership & Stakeholder Engagement Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs. Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement.
Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).
Qualifications
You\’ll thrive in this role if you… (personal attributes & experience requirements)
- Have significant experience leading delivery or programme teams in SaaS or EdTech scale-ups, with a strong track record in automation and service reliability
- Are driven by ambitious targets to improve learner(customer) success and journey
- Move confidently between operational detail and strategic planning, using data to guide decisions
- Are a confident Ai and automation seeking manager who drives system and process level transformation for scalable excellence
- Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups
- Care deeply about building high performing teams
- Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes
Why This Role Matters
The Head of Delivery is the heartbeat of our product-to-learner value chain. Your leadership will ensure we continue to translate bold ideas into tangible impact for thousands of learners worldwide. Done well, you will turn delivery from a process into a strategic advantage—fueling growth, delighting partners and keeping FourthRev two steps ahead in the fast-moving EdTech landscape.
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Head of Student Experience Delivery (EdTech, Customer Operations) employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Experience Delivery (EdTech, Customer Operations)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EdTech space. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements in delivery and programme management. This is your chance to shine and demonstrate how you can drive learner success and operational excellence.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s mission and values. Be ready to discuss how your experience aligns with their goals, especially around automation and data-led decision making. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to create meaningful learning experiences.
We think you need these skills to ace Head of Student Experience Delivery (EdTech, Customer Operations)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Student Experience Delivery role. Highlight your experience in EdTech and SaaS, focusing on how you've driven learner success and operational excellence in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use data and metrics to illustrate how you’ve improved learner journeys or implemented automation successfully.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for education and how you envision enhancing the student experience at FourthRev.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead in EdTech!
How to prepare for a job interview at RS Consult
✨Know Your EdTech Inside Out
Before the interview, dive deep into the EdTech landscape, especially focusing on SaaS and automation trends. Familiarise yourself with FourthRev's mission and how they enhance learner experiences. This knowledge will help you connect your experience to their goals.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading delivery teams. Think about specific examples where you've built high-performing teams or improved service reliability. Highlight how you foster a culture of ambition and speed, as this aligns with what FourthRev is looking for.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've set ambitious targets and achieved them through data-led strategies. This will demonstrate your ability to align with FourthRev's focus on metrics and KPIs.
✨Engage with Their Vision
During the interview, express your enthusiasm for transforming delivery into a strategic advantage. Discuss how you can contribute to their vision of creating meaningful careers for learners. This shows that you're not just interested in the role, but also in their mission.
