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For Companies At a Glance
- Tasks: Lead the design and delivery of exceptional learning experiences for students.
- Company: Join FourthRev, a pioneering EdTech company transforming careers through innovative learning.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on learners' journeys and drive systemic change in education.
- Qualifications: Experience in leading teams in SaaS or EdTech with a focus on automation.
- Other info: Be part of a high-performance culture that values ambition and diversity.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Your Mission (what we want this role to accomplish and the impact it will have)
At FourthRev, we build learning experiences that open doors to meaningful careers. As Head of Delivery, you will design and lead the engine that turns strategy into realised value. By embedding automation, data‑led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in our learner journey metrics, accelerate systemic automation and empower our teams to undertake a start up to scale up journey.
What you will own and drive (responsibilities & structure of this role)
- Learner Experience and Delivery Excellence
Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio
Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards
Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation. - Automation & Data Intelligence
Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes)
Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management - Service Operations & Process Improvement
Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience.
Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes. - People Leadership & Capability Building
Line‑manage the Delivery Management Team creating a high‑performance culture that thrives on ambition, speed, high growth and high quality
Build succession pipelines, mentor future leaders and champion diversity of thought - Cross‑Functional Partnership & Stakeholder Engagement
Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs
Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement
Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).
Requirements
You\’ll thrive in this role if you… (personal attributes & experience requirements)
- Have significant experience leading delivery or programme teams in SaaS or EdTech scale‑ups, with a strong track record in automation and service reliability
- Are driven by ambitious targets to improve learner(customer) success and journey
- Move confidently between operational detail and strategic planning, using data to guide decisions
- Are a confident Ai and automation seeking manager who drives system and process level transformation for scalable excellence
- Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups
- Care deeply about building high performing teams
- Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes
Why This Role MattersThe Head of Delivery is the heartbeat of our product‑to‑learner value chain. Your leadership will ensure we continue to translate bold ideas into tangible impact for thousands of learners worldwide. Done well, you will turn delivery from a process into a strategic advantage-fueling growth, delighting partners and keeping FourthRev two steps ahead in the fast‑moving EdTech landscape.
Head of Student Experience Delivery employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Experience Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EdTech space. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in leading delivery teams and driving automation. Share specific examples of how you've improved learner success and operational efficiency.
✨Tip Number 3
Prepare for interviews by researching FourthRev’s mission and values. Think about how your background aligns with their goals in enhancing the learner experience. Tailor your responses to show that you’re not just a fit for the role, but also passionate about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the FourthRev team and contributing to our mission.
We think you need these skills to ace Head of Student Experience Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Student Experience Delivery role. Highlight your experience in SaaS or EdTech scale-ups, focusing on how you've driven learner success and implemented automation.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or led teams to success. Use data to back up your claims, as we love seeing numbers that demonstrate impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build trusted relationships and communicate complex ideas clearly, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RS Consult
✨Know Your Learner Journey Metrics
Before the interview, dive deep into understanding learner journey metrics like CSATs and progression rates. Be ready to discuss how you would use data to drive improvements in these areas, showcasing your experience in using data-led decision making.
✨Showcase Your Automation Expertise
Prepare examples of how you've successfully implemented automation in previous roles. Discuss specific tasks you automated and the impact it had on service reliability and efficiency. This will demonstrate your capability in driving systemic change.
✨Emphasise People Leadership Skills
Think about your approach to building high-performing teams. Be ready to share stories about mentoring future leaders and fostering a culture of ambition and excellence. Highlight how you connect with your team and encourage diversity of thought.
✨Connect with Cross-Functional Teams
Understand the importance of collaboration between product and delivery teams. Prepare to discuss how you’ve successfully liaised with different stakeholders in the past, ensuring that delivery plans align with strategic goals and lead to tangible outcomes.
