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For Companies At a Glance
- Tasks: Lead the design and delivery of innovative learning experiences in EdTech.
- Company: Join FourthRev, a dynamic EdTech scale-up focused on meaningful careers.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Why this job: Make a real impact on learners' journeys and drive systemic change.
- Qualifications: Experience in leading EdTech teams with a focus on automation and service excellence.
- Other info: Be part of a fast-paced environment that values innovation and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Your Mission (what we want this role to accomplish and the impact it will have) At FourthRev, we build learning experiences that open doors to meaningful careers. As Head of Learning Experience (Produt Delivery), you will design and lead the engine that turns strategy into realised value. By embedding automation, data-led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in our learner journey metrics, accelerate systemic automation and empower our teams to undertake a start up to scale up journey.
Responsibilities
- Learner Experience and Delivery Excellence – Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio. Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards. Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
- Automation & Data Intelligence – Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes). Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management.
- Service Operations & Process Improvement – Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience. Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
- People Leadership & Capability Building – Line-manage the Delivery Management Team creating a high-performance culture that thrives on ambition, speed, high growth and high quality. Build succession pipelines, mentor future leaders and champion diversity of thought.
- Cross-Functional Partnership & Stakeholder Engagement – Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs. Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement.
Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).
Requirements
You\’ll thrive in this role if you… (personal attributes & experience requirements)
- Have significant experience leading delivery or programme teams in EdTech scale-ups, with a strong track record in automation and service reliability
- Are driven by ambitious targets to improve learner(customer) success and journey
- Move confidently between operational detail and strategic planning, using data to guide decisions
- Are a confident AI and automation seeking manager who drives system and process level transformation for scalable excellence
- Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups
- Care deeply about building high performing teams
- Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes
Why This Role Matters
The Head of Delivery is the heartbeat of our product-to-learner value chain. Your leadership will ensure we continue to translate bold ideas into tangible impact for thousands of learners worldwide. Done well, you will turn delivery from a process into a strategic advantage—fueling growth, delighting partners and keeping FourthRev two steps ahead in the fast-moving EdTech landscape.
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Head of Learning Experience | Product Delivery (EdTech, Customer Operations) employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Learning Experience | Product Delivery (EdTech, Customer Operations)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EdTech space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your achievements in learning experience design and automation. Use real examples to demonstrate how you've improved learner journeys and outcomes. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research FourthRev and understand their mission and values. Be ready to discuss how your experience aligns with their goals, especially around learner delight and service excellence. Tailor your answers to show you're the perfect fit for the Head of Learning Experience role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Head of Learning Experience | Product Delivery (EdTech, Customer Operations)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Learning Experience role. Highlight your experience in EdTech, automation, and service reliability, as these are key aspects we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven learner success and improved processes in previous roles. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for learning and development!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role promptly!
How to prepare for a job interview at RS Consult
✨Know Your EdTech Inside Out
Before the interview, dive deep into the EdTech landscape. Familiarise yourself with FourthRev's mission and how they create learning experiences. Be ready to discuss how your experience aligns with their goals, especially in automation and learner success.
✨Showcase Your Leadership Style
As a Head of Learning Experience, your leadership approach is crucial. Prepare examples that highlight your ability to build high-performing teams and drive service excellence. Think about specific instances where you’ve mentored future leaders or improved team dynamics.
✨Data-Driven Decision Making
Since this role involves a lot of data intelligence, come prepared to discuss how you've used data to inform decisions in past roles. Bring examples of how you've set ambitious targets and achieved them through strategic planning and operational detail.
✨Engage with Stakeholders
This position requires strong cross-functional partnerships. Be ready to talk about how you've successfully liaised with different teams and stakeholders in previous roles. Highlight your communication skills and how you’ve built trusted relationships to drive project success.
