Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Optimise the learner journey using data insights to enhance satisfaction and completion rates.
- Company: Join a dynamic team focused on transforming digital learning experiences for career advancement.
- Benefits: Enjoy flexible working options, collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact on learners' success while working in a fast-paced, innovative environment.
- Qualifications: Strong analytical skills and experience in customer experience or operational improvements required.
- Other info: This role is not suitable for those with L&D, HR, Learning Design, or UX/UI backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location/Timezone: UK, Europe, South Africa
Start Date: September 2025
Reports to: Manager of SX Team
Positions Available: 1
Your Mission
We\’re looking for a data-fluent CX specialist to help us optimise and scale the end-to-end learner experience across our Career Accelerator programmes.
This role sits at the intersection of data analytics, customer experience, and operational optimisation. You\’ll use insights to uncover pain points, test solutions, and implement improvements that directly impact learner progression, satisfaction (CSAT), and completion.
This is not a research, design, or delivery support role. It\’s about building repeatable systems and driving measurable improvements through evidence-led decision-making.
You\’ll work closely with Product, Delivery, and Success teams to drive outcomes that are intentional, trackable, and scalable.
What Your Day To Day Will Look Like
Own and Optimise the Learner (Customer) Journey
- Audit onboarding, orientation, and milestone touchpoints to find and fix friction points.
- Implement scalable changes to improve learner confidence, satisfaction, and completion.
- Ensure interventions align with our \”Careers First\” value proposition.
Use Data to Drive Decisions and Processes
- Monitor, analyse, and report on key learner metrics (CSAT, progression, engagement, recommencement).
- Build dashboards and reports to inform decision-making at all levels.
- Interpret behavioural and sentiment data to identify trends, risks, and opportunities.
- Translate insights into targeted interventions, process improvements, and system enhancements.
Champion Learner Outcomes, Satisfaction, and Metrics
- Own Success-related OKRs and KPIs, ensuring we hit our benchmarks across progression, CSAT, and completion.
- Report on learner performance and CX effectiveness to senior stakeholders.
- Partner with internal teams to align support models and delivery experiences.
Support New Programme Launches
- Design the learner support experience for new launches, using past insights to reduce friction.
- Build feedback loops and early-warning systems to surface learner challenges fast.
- Create playbooks and templates for scaling success across future cohorts.
Requirements
What you\’ll need to succeed
Must-Have Skills And Experience
- Proven experience using data to identify, prioritise, and implement CX or operational improvements
- Strong analytical skills and fluency with dashboards, survey data, and behavioural metrics
- Demonstrated ability to translate insights into measurable actions
- Experience working cross-functionally with teams like Product, Ops, or Strategy
- Comfortable owning KPIs and reporting on performance to leadership
Nice-to-Haves
- Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up
- Familiarity with metrics like CSAT, NPS, recommencement, or learner engagement
- Hands-on experience with customer journey optimisation tools or survey platforms
- Experience scaling processes in a high-growth, high-change environment
Who you are
- Data-driven – You don\’t just surface problems; you use evidence to fix them.
- Outcome-oriented – You focus on what works, not just what\’s been done before.
- Process-focused – You\’re motivated by building scalable systems that improve the customer experience.
- Collaborative – You love working across teams to improve what learners experience day-to-day.
- Proactive – You see what\’s coming and solve it before it becomes a problem.
Please note:
This role is not suitable for applicants coming from an L&D, HR, Learning Design, or UX/UI background. #J-18808-Ljbffr
Customer/Learner Insights Analyst - Digital Learning employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Learner Insights Analyst - Digital Learning
✨Tip Number 1
Familiarise yourself with the key metrics mentioned in the job description, such as CSAT and learner engagement. Understanding these metrics will help you speak confidently about how you can drive improvements in learner experience during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to make decisions in previous roles. Be ready to discuss specific instances where your insights led to measurable outcomes, as this aligns perfectly with what we're looking for.
✨Tip Number 3
Network with professionals in the digital education space or those who have experience in customer journey optimisation. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss how you would approach auditing the learner journey. Think about potential friction points and how you would use data to identify and address these issues. This proactive mindset is exactly what we value at StudySmarter.
We think you need these skills to ace Customer/Learner Insights Analyst - Digital Learning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your data analytics skills and experience in customer experience optimisation. Use specific examples that demonstrate how you've used data to drive improvements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about enhancing the learner experience. Mention your familiarity with metrics like CSAT and how you’ve successfully implemented changes based on data insights in the past.
Showcase Relevant Experience: When detailing your work history, focus on roles where you collaborated cross-functionally. Highlight any experience you have with dashboards, reporting, and using behavioural metrics to inform decisions.
Prepare for Data-Driven Questions: Anticipate questions related to your analytical skills and how you've used data to solve problems. Be ready to discuss specific metrics you've worked with and the outcomes of your interventions.
How to prepare for a job interview at RS Consult
✨Showcase Your Data Fluency
Be prepared to discuss your experience with data analytics and how you've used insights to drive customer experience improvements. Bring examples of dashboards or reports you've created that led to measurable outcomes.
✨Demonstrate Cross-Functional Collaboration
Highlight instances where you've worked with different teams, such as Product or Operations, to implement changes. This role requires collaboration, so showing your ability to work well with others is key.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to learner experience. Think about how you would identify pain points and implement solutions based on data-driven insights.
✨Align with Company Values
Familiarise yourself with StudySmarter's 'Careers First' value proposition. Be ready to discuss how your approach to learner satisfaction and operational optimisation aligns with this mission.
