Partnerships Service Manager

Location: Remote (UK)

Permanent

We’re looking for a Partnerships Service Manager to play a key role in building and maintaining effective relationships with the partners who provide people, software, and hardware capacity to our IS&T function. You’ll work closely with internal stakeholders who are accountable for partner performance, ensuring smooth collaboration, strong governance, and high-quality delivery. This role is central to how we manage our partner ecosystem — from onboarding and operational support to financial oversight and performance reporting.

What you’ll be doing

• Partnership Relationship Management

• Support the Head of Supplier Management and key RS stakeholders with onboarding and ongoing partner requirements (e.g., work orders, new starter administration, equipment requests, induction sessions, compliance checks).
• Coordinate regular partner reviews, including monthly engagement sessions, financial reviews, and quarterly business reviews.
• Track all software renewals and new requirements.
• Manage hardware and telecoms requests.
• Report on partner health in a timely and transparent manner, including financial status and qualitative feedback.
• Build and maintain strong, long-term relationships with people and software/hardware partners.
• Act as the primary point of contact for partnership-related queries and escalations.
• Identify opportunities for deeper collaboration, co-marketing, or product integration.

• Track, measure, and report on partner performance against agreed KPIs.
• Analyse data to identify trends, risks, and opportunities for improvement.
• Provide clear, actionable updates and recommendations to senior stakeholders.
• Monitor licence usage and manage requests.

• Manage purchase orders for resource, support, software, telecoms, and hardware.
• Ensure strong financial controls are followed when tracking and approving partner invoices.
• Support accurate planning and forecasting for partner spend in collaboration with Finance and key stakeholders.

About you

You’re someone who thrives on building strong relationships and ensuring things run smoothly behind the scenes. You enjoy working with a variety of stakeholders, balancing operational detail with strategic thinking, and keeping processes organised and efficient. You’re commercially aware, collaborative, and confident managing multiple moving parts in a fast-paced environment.

What you’ll need

• Experience in partnership management, delivery, or account management.
• Strong commercial acumen and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Strong organisational skills with the ability to manage multiple partners and priorities.
• A strategic mindset paired with a hands-on, practical approach.
• A relationship-driven and highly collaborative working style.
• An analytical mindset with strong attention to detail.
• Proactive, adaptable, and resilient in a fast-paced environment.

Desirable

• Experience in SaaS, technology, or recruitment environments.
• Experience working with service providers and software/technology partners.
• Familiarity with CRM or partner management tools.
• Experience supporting global teams in a scaling organisation.

The extras you’ll get

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.