Local IT Engineer in Corby

Location: Corby (Onsite – 5 days a week) Travel required.

RS Group is seeking an experienced Local IT Engineer to join our permanent team. This role is primarily based in Corby, with occasional travel to other UK locations. You will provide technical support to end users where issues cannot be resolved by our remote support partner. Your work will cover incident and request management, support for presentation equipment and events, and project implementation, introducing new services, solutions, or equipment to end users or the RS site. Please note that occasional support outside regular hours, including evenings and weekends, will be required.

What You’ll Be Doing

• Manage all incidents and service requests for Corby, local branches, and remote UK users that cannot be resolved by the remote service provider.
• Monitor and support the Hardware Technician role to develop technical skills.
• Provide support, guidance, and ticket management from the Corby Tech Hub.
• Support other locations as required, including holiday and sickness cover.
• Provide IT support for UK events and presentations.
• Assist with incident management outside working hours and on weekends.
• Maintain and support physical equipment used by internal customers.
• Record and track all IT assets within your geography.
• Deliver on-site support for project activities.
• Identify and resolve IT/telephony hardware and software issues, ensuring SLAs are met.
• Perform application wrapping, scripting, and testing as needed.
• Adhere to local working practices, legal requirements, and health and safety regulations.

About You

You are a proactive and skilled IT professional who thrives in a hands-on, customer-facing environment. You enjoy solving technical challenges, supporting end users directly, and contributing to IT projects that improve processes and systems. You are confident working independently, can manage your own workload, and are comfortable providing support both onsite and remotely across multiple locations.

What You’ll Need

• Previous experience in deskside or L3 support.
• Strong written and verbal communication skills.
• Proven experience in identifying and resolving user-based IT/telephony hardware and software issues.
• Solid understanding of core Microsoft technologies.
• Experience managing infrastructure patching cabinets.
• Familiarity with service delivery team practices and standards.
• Experience working in a customer-facing organization.
• Ability to develop relationships with internal departments and external third parties.
• Knowledge of ITIL principles and working practices.
• Strong organizational skills to manage daily workloads, meet SLAs, and deliver on agreed activity plans.

The extras you’ll get

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery.
• Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. That’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more, and unleash your brilliance, so you do amazing things too.