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For Companies At a Glance
- Tasks: Manage empty properties and maximise income through efficient letting services.
- Company: Join a forward-thinking council dedicated to community improvement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for property management.
- Other info: Dynamic role with a mix of office work and property visits.
The predicted salary is between 36000 - 60000 £ per year.
Main purpose of the job:
- To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income.
- To maintain waiting lists for non-residential units.
- To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.
Key Accountabilities:
- To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers.
- To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage.
- Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery.
- Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
- Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits.
- To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services.
- To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the database and provide timely and accurate monitoring reports.
- To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements.
- Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access.
- Ensure compliance with housing policies, regulations, and legal requirements - Collating compliance documents for a prompt tenancy sign up.
Performance Management:
- Contribute to the successful delivery of all KPIs within the Housing Management Officer remit.
- Be aware of Lambeth Council’s overall aims of objectives.
Policies and procedures:
- Adhere to policies and procedures.
Finances and budgets:
- To be mindful of the financial context within which we work and to contribute to the provision of a cost-effective service.
General:
- To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
- To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
- To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
- To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
- Office-based with regular property visits and inspections.
Income Maximisation Officer (SO2) in London employer: RRG Healthcare Group Limited
Contact Detail:
RRG Healthcare Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer (SO2) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows that you’re engaged and gives you a chance to find out if the role is right for you too.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and ensures you don’t miss out on any updates.
We think you need these skills to ace Income Maximisation Officer (SO2) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Income Maximisation Officer. We want to see how you can contribute to our mission of efficient property management and maximising income.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to property management, customer service, or any relevant compliance work. We love seeing how you've tackled similar challenges in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RRG Healthcare Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property management and letting services. Brush up on the specific responsibilities mentioned in the job description, like managing waiting lists and liaising with contractors. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Prepare Real-Life Examples
Think of situations where you've successfully managed similar tasks, like processing empty homes or resolving tenant issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience and problem-solving skills effectively.
✨Show Your Communication Skills
Since the role involves a lot of interaction with residents and contractors, practice how you would communicate complex information clearly and concisely. Be ready to discuss how you’ve handled complaints or enquiries in the past, as this will highlight your customer service skills.
✨Understand the Bigger Picture
Familiarise yourself with Lambeth Council’s objectives and policies. Being able to discuss how your role as an Income Maximisation Officer fits into their overall aims will impress the interviewers. It shows that you’re not just focused on your tasks, but also on contributing to the organisation's goals.
