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For Companies At a Glance
- Tasks: Manage empty properties and maximise income through efficient letting services.
- Company: Join a forward-thinking council dedicated to community improvement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with a mix of office work and property visits.
The predicted salary is between 28800 - 43200 £ per year.
Main purpose of the job: To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores, and converted laundry spaces, to minimise turnaround times and maximise income.
If the following job requirements and experience match your skills, please ensure you apply promptly.
- To maintain waiting lists for non-residential units.
- To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.
Key Accountabilities:
- To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers.
- To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage.
- Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery.
- Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.
- Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits.
- To liaise with Tenants & Residents Associations, residents, and other agencies to ensure resolution of problems that arise in relation to the parking issues and parking contracts managed by Housing Services.
- To provide advice and information as required regarding tenancy issues and make necessary tenancy changes to the database and provide timely and accurate monitoring reports.
- To action to repossess non-residential assets where customers have failed to clear the debt or make repayment arrangements.
- Coordinating property site attendance visits with external security contractors to allow Surveyor and Contractor access.
- Ensure compliance with housing policies, regulations, and legal requirements - Collating compliance documents for a prompt tenancy sign up.
Performance Management:
- Contribute to the successful delivery of all KPIs within the Housing Management Officer remit.
- Be aware of Lambeth Council’s overall aims of objectives Policies and procedures.
- Adhere to policies and procedures.
Finances and budgets:
- To be mindful of the financial context within which we work and to contribute to the provision of a cost-effective service.
General:
- To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
- To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
- To make a contribution, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
- To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
- Office-based with regular property visits and inspections.
Income Maximisation Officer (SO2) in Lambeth employer: RRG Healthcare Group Limited
Contact Detail:
RRG Healthcare Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer (SO2) in Lambeth
✨Tip Number 1
Get to know the company! Research Lambeth Council and their housing services. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to property management and income maximisation. Role-play with a friend or use our resources to boost your confidence and articulate your experience effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the role. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Income Maximisation Officer (SO2) in Lambeth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Income Maximisation Officer role. Use keywords from the job description to show we’re on the same page!
Showcase Relevant Experience: When detailing your experience, focus on any previous roles where you managed properties or dealt with tenants. We want to see how you’ve tackled similar challenges before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at RRG Healthcare Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property management and letting services. Brush up on the specifics of managing empty properties, handling viewings, and liaising with contractors. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Income Maximisation Officer, you'll be dealing with residents, contractors, and various agencies. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or providing advice. This will demonstrate your ability to handle the diverse interactions required in this job.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the job. Think about how you would manage a complaint from a resident or coordinate with contractors for repairs. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Understand the Bigger Picture
Familiarise yourself with Lambeth Council’s objectives and policies. Knowing how your role fits into their overall aims will show that you're not just focused on the day-to-day tasks but are also committed to contributing to the council's goals. This insight can set you apart from other candidates.
