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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot user issues.
- Company: Join RRED, a key IT partner for a global FMCG leader.
- Benefits: Enjoy 25 days leave, training opportunities, and a pension scheme.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: Experience in IT support and knowledge of O365 and Windows systems.
- Other info: Full-time role with excellent growth potential and industry certifications.
The predicted salary is between 30000 - 42000 £ per year.
We are a major IT partner of a global FMCG and Food Manufacturing business operating across eight UK sites and 17 countries worldwide. This new role will establish an in-house IT specialist team to support our three core sites in Glasgow, Scunthorpe and Burton.
Responsibilities
- Provide 1st and 2nd line technical support for internal teams.
- Troubleshoot and resolve user issues related to O365, Windows 10, Windows Server 2016/2019 and firewall security.
- Maintain networking infrastructure including routers, switches, Wi‑Fi backups and VoIP systems.
- Support the technical estate – desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
- Use the JIRA service desk to manage tickets and ensure SLA compliance.
- Collaborate closely with the IT manager based at the Burton office.
Qualification
- Experience in IT technical support, preferably with commercial 1st/2nd line troubleshooting.
- Working knowledge of O365, Windows 10, Windows Server 2016/2019 and firewall security.
- Exposure to core networking – Cisco, DNS and DHCP.
- Entry level; full‑time availability.
- Car access required; onsite five days per week.
Benefits
- 25 days annual leave plus 8 public holidays.
- Standard pension scheme.
- Ongoing training and development.
- Industry certifications – CCNA or Network+.
Employment information
- Seniority level: Entry level.
- Employment type: Full‑time.
- Job function: Information Technology.
IT Support Engineer employer: RRED, Incorporated
Contact Detail:
RRED, Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities with O365 and Windows systems. This will give us something tangible to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to 1st and 2nd line support. We can even do mock interviews with friends or family to boost our confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips on what the hiring team is looking for.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with O365 and Windows systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your background makes you a great fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Technical Skills: When filling out your application, make sure to mention any relevant technical skills you have, like your knowledge of networking or experience with JIRA. We’re keen on seeing how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RRED, Incorporated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, Windows 10, and Windows Server 2016/2019. Be ready to discuss how you've tackled technical issues in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with Networking Basics
Since the role involves core networking, it’s a good idea to understand Cisco, DNS, and DHCP. You might be asked about these during the interview, so having a few examples of how you've worked with networking infrastructure can really set you apart.
✨Get Comfortable with JIRA
As you'll be using the JIRA service desk to manage tickets, it’s beneficial to know how it works. If you’ve used similar ticketing systems before, be prepared to explain your experience and how you ensure SLA compliance.
✨Show Your Team Spirit
Collaboration is key in this role, especially with the IT manager at the Burton office. Think of examples where you’ve successfully worked in a team or supported colleagues, as this will highlight your ability to fit into their in-house IT specialist team.
