Business Support Co-ordinator

SC Clearance requirements!

4 days office | 1 day WFH

Are you looking for a new opportunity in business support?

An exciting opportunity to work for one of the world’s leading travel management companies with an established UK base operating from Bradford city center.

You will be joining a small team of technically focused business coordinators to manage bespoke software systems for both internal and external customers in a troubleshooting capacity.

This is a technical customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone with extensive 1st or 2nd line technical support background looking to work with bespoke internal CRM systems.

The company

My client operates across 4 continents and a global player in travel management software with over 30 years industry experience.

The company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development.

A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally.

Key requirements of the role include:

· At least 12 months experience working in a similar IT technical or business support role, including the delivery of exceptional customer service to both internal / external customers over email and telephone communication

· You will be responsible for client queries such as technical and system issues including any change requests, whilst supporting the Client Services team and liaising with key internal stakeholders

· You will be required to work closely with the Client Managers to respond to, own and resolve customer queries, within agreed time scales

· Strong troubleshooting knowledge of client queries in relation to system related technical and operational issues

· Ideally suit someone with experience of managing internal systems ranging from online bookings, customer invoicing and client account management

· Professional and customer focused approach to dealing with client calls and technical queries by agreeing to set timescales for resolutions, also ensuring relevant information is gathered providing regular updates on the issues raised

· A flexible approach to working hours to ensure a customer first approach and requires 4 day working in the Bradford office with 1 day working from home

· Someone from a Business Travel or IT support background ideally worked with Sabre GDS or a similar software system (highly desirable)

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