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For Companies At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and high-quality service delivery.
- Company: Join Liftec Express, a pioneer in the British lift industry with a strong focus on safety and quality.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday plus bank holidays.
- Why this job: Take ownership of a key region and influence business transformation in a growing company.
- Qualifications: Proven operational leadership experience in engineering services or related technical industries.
- Other info: Opportunity to develop high-performing teams and drive customer satisfaction.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry?
The Role at a Glance: Head of Service Operations (Service & Repairs) – Andover, Hampshire covering Provinces Region c100 miles radius. Competitive Base Salary. Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension. Full Time.
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture: Safety, Ethics & Quality Focused.
The Opportunity: This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities
- Operational Leadership & Delivery: Lead the safe delivery of lift maintenance and repair services across the region. Ensure service delivery meets contractual commitments and customer expectations. Drive operational efficiency through planning, scheduling and resource allocation. Implement and monitor service processes and KPIs including productivity and response times.
- Commercial & P&L Ownership: Take full responsibility for regional P&L performance. Deliver revenue, margin, profitability and cash targets. Identify opportunities to grow the service portfolio and expand customer relationships.
- Customer & Stakeholder Management: Build strong relationships with key customers, consultants and stakeholders. Act as escalation point for operational and service-related issues. Ensure high levels of customer satisfaction and long-term retention.
- Leadership & Team Development: Lead, coach and develop Service Delivery Managers, Repair Managers and engineers. Build and maintain a high-performing, accountable culture. Drive engagement, performance and continuous improvement across teams.
- Compliance, Safety & Governance: Maintain the highest EH&S standards across all operations. Ensure compliance with regulations, industry standards and company policies. Support cross-functional and regional initiatives across the business.
About You
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. Proven experience in a senior operational leadership role. Strong track record of improving operational performance and profitability. Experience managing P&L and delivering commercial targets. Ability to build relationships with major clients and senior stakeholders. Experience leading and developing high-performing teams. Strong organisational skills with high levels of ownership and accountability. Excellent communication skills across technical and non-technical audiences. Confidence handling escalations and complex operational challenges. Commercial awareness with the ability to identify growth opportunities. Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values
- Open-minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer centric – prioritises long-term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
- Pension – Aviva
- Car allowance
- Holiday – 25 days plus bank holidays
- Employee Assistance Programme
- Death in Service – 3 x Salary
- Employee Referral Scheme
- Discounts Platform
- Enhanced family policies
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE-backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations – Lift Servicing & Maintenance (Provinces) – 20093 in Southampton employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations – Lift Servicing & Maintenance (Provinces) – 20093 in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lift and engineering services industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values around safety, ethics, and quality. Tailor your responses to show how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to drive operational efficiency and customer satisfaction, as these are key for the Head of Service Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to our mission of service excellence.
We think you need these skills to ace Head of Service Operations – Lift Servicing & Maintenance (Provinces) – 20093 in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your operational leadership experience and any relevant achievements in engineering services or lift maintenance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've driven operational efficiency and customer satisfaction in previous positions.
Showcase Your Leadership Style: We want to know how you lead teams! In your application, share your approach to developing high-performing teams and how you've fostered a culture of accountability and continuous improvement.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RR
✨Know Your Numbers
As a candidate for the Head of Service Operations role, it's crucial to be well-versed in P&L management. Be prepared to discuss specific figures from your past experiences, such as revenue growth percentages or cost-saving initiatives you've implemented. This shows you understand the financial side of operations.
✨Demonstrate Leadership Skills
This role requires strong leadership capabilities. Think of examples where you've successfully led teams through change or improved performance. Be ready to share how you fostered a high-performance culture and developed your team members, as this will resonate with the interviewers.
✨Customer-Centric Mindset
Since customer satisfaction is key in this position, prepare to discuss how you've built and maintained relationships with clients. Share specific instances where you turned around a challenging situation or enhanced customer loyalty, highlighting your commitment to service excellence.
✨Safety First
Given the emphasis on safety and compliance in the lift servicing industry, be ready to talk about your experience with EH&S standards. Discuss how you've ensured safety in operations and any initiatives you've led to improve safety protocols, demonstrating your alignment with the company's values.