At a Glance
- Tasks: Provide first-line IT support for our innovative vending management software.
- Company: Join an award-winning SaaS company leading the vending management industry.
- Benefits: Enjoy competitive salary, 25 days holiday, and a hybrid work model.
- Other info: Great opportunities for professional growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems.
The Role at a Glance:
- Location: Sheffield (S8) / Hybrid
- Fixed Days Per Week: 2
- Full Time - Permanent
- 25 days holiday plus bank holidays and other benefits
Culture: Embrace Innovation and Change
Company: Award winning SaaS company & leading provider of vending and coffee management software
Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA.
Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient.
Your Background / Skills:
- Customer Service
- First Line Support
- Excellent Communication
- Software Testing
- Software Support
- Client Management
More About Us: We are SB Software. Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client’s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up.
A typical week as a 1st Line IT Support Engineer:
- Effectively responding to first-line support queries from customers using the company’s software via phone call and email
- Providing an accurate, efficient and customer-focused response
- Escalating issues to 2nd line support when necessary
- Delivering excellent verbal and written communication and always helping to find a resolution
- Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved
- Assisting with software testing as required, prior to the release of new software versions
- Assisting the company's Software Migration Team in the implementation of the software for new customers
- Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web
- Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress
- Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM
What will you bring?
- Experience of working in a customer-facing IT office environment or software support role
- Proven ability to proactively address customer concerns and exceed expectations
- Passion for real-time problem solving and troubleshooting complex problems
- Strong written and verbal communication skills
- Ability to communicate effectively with technical and non-technical users
- Analytical thinking and attention to detail
- Experience in working to deadlines and prioritising competing workloads
- Proficient in the use of Microsoft Applications, Services and Android
- Ability to work independently and as part of a team
- Demonstrable planning and organisational skills
- Willingness to conduct ad-hoc or exploratory testing
- Self-motivated and able to learn/resolve new software and business processes in a prompt manner
- Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry
- Technical exposure of Microsoft SQL Server
- Experience of AWS platforms
- Experience of working within the Vending or Beverage Industry
- Educated to A-Level standard or equivalent, English, Maths or IT
Why Join Us?
- Competitive salary and benefits package
- Opportunity to work on cutting-edge technologies
- Supportive and collaborative team environment
- Opportunities for professional growth and development
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support, SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support.
1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield employer: RR
At The Travel Franchise, we pride ourselves on being an exceptional employer that fosters a culture of freedom and responsibility, allowing our team members to thrive creatively while making a tangible impact on our business growth. Located in the vibrant city of Bournemouth, we offer hybrid working options, competitive salaries, and a generous benefits package, including private medical insurance and a dedicated learning budget, ensuring our employees have the resources they need for personal and professional development. Join us to create engaging video content that not only captivates audiences but also drives real results in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges RR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace 1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
