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- Tasks: Lead a vibrant team in delivering authentic Vietnamese cuisine with a focus on customer experience.
- Company: Join HOP, a rapidly growing Vietnamese food brand known for its fresh and flavourful dishes.
- Benefits: Enjoy free food on shifts, paid breaks, bonuses, and a structured career ladder.
- Why this job: Be part of a unique culture that celebrates individuality and fosters a fun work environment.
- Qualifications: 1+ years in General Management, preferably in hospitality or quick-service restaurants.
- Other info: Work 45 hours a week with two days off; enjoy team events and special occasion gifts.
The predicted salary is between 34000 - 48000 £ per year.
Join to apply for the Restaurant General Manager – HOP. Good Vibes Vietnamese – 19703 Ref: 19703 role at RR
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Join to apply for the Restaurant General Manager – HOP. Good Vibes Vietnamese – 19703 Ref: 19703 role at RR
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Fast. Fresh, Fearless
Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes?
Fast. Fresh, Fearless
Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes?
As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites.
Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning)
Ready to join something special.
Ready to Lead, Grow, and Thrive?
Let’s do it!
As a General Manager, you\’ll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit.
This isn’t just another management role – it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality – because we know that when you’re at your best, our team and our guests feel it too.
If you’re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food!
The Role at a Glance:
General Manager
London (100% Onsite)
£43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000)
Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More…
Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week)
Our Purpose: To create moments of Joy in everything we do
Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes
Company: London & UK Based Vietnamese Restaurants
Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining
Sectors: Hospitality, Food and Drink, Restaurants and Customer Service
Our Story:
Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture.
Inspired by the warmth and resilience of the people, HOP Vietnamese was born.
Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants—soon to be five in 2025. Join us as we continue to grow!
Our Commitment to you:
When visiting Vietnam, you’ll immediately notice a strong sense of community – people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets.
These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions – whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do.
We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself – because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food!
Where you’ll shine:
As the heartbeat of the restaurant, you\’ll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you\’ll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you\’ll optimise workflows, manage stock, and keep costs in check—without ever compromising on quality. Compliance is key, so you’ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets.
About you:
- At least 1 year of previous General Management experience
- Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry
- Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience
- A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment
- Strong operational knowledge, including stock management, compliance, and cost control
- Hands-on approach—willing to step in and support the team when needed
- Excellent communication skills, with the ability to engage both staff and customers
- A problem-solver who stays cool under pressure and can adapt quickly to challenges
- Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus
What’s on Offer:
- Free food on every shift
- Paid breaks
- Fair pay for all of our team members
- Minimum 45-hour contract
- Team events & 1 party a year (Summer)
- 28 days holiday a year
- day off on your birthday
- 1 extra day for every two years working for HOP
- Paid training and a structured career ladder for development
- Friend Referral £250
- Wagestream
- Competitive bonus plus salary top ups based on the complexity of the location
- 50% discount when you come with family or friends
- Gifts on special occasions
- Well-being comms channel
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Experience / Background / Previous Roles May Include:
Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining.
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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Restaurant General Manager – HOP. Good Vibes Vietnamese – 19703 Ref: 19703 employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant General Manager – HOP. Good Vibes Vietnamese – 19703 Ref: 19703
✨Tip Number 1
Familiarise yourself with Vietnamese cuisine and culture. Understanding the menu and the values behind the food will not only impress during interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in quick-service or casual dining. Personal connections can often lead to insider information about the role and company culture.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to inspire and energise staff will resonate well with the hiring team.
✨Tip Number 4
Research HOP's values and mission. Be prepared to discuss how your personal values align with theirs, particularly around community, individuality, and creating joyful experiences for customers.
We think you need these skills to ace Restaurant General Manager – HOP. Good Vibes Vietnamese – 19703 Ref: 19703
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in quick-service or casual dining environments. Emphasise your leadership skills and any achievements that demonstrate your ability to thrive in fast-paced settings.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Vietnamese cuisine. Use this opportunity to showcase your personality and how it aligns with the company's values of thoughtfulness, togetherness, and good vibes.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles that demonstrate your operational knowledge, team leadership, and problem-solving abilities. Mention any experience you have with stock management and compliance, as these are key aspects of the role.
Show Enthusiasm for the Brand: Express your excitement about joining HOP. Good Vibes Vietnamese in your application. Research the brand's story and values, and mention how you resonate with their mission to deliver authentic Vietnamese food and create joyful experiences for customers.
How to prepare for a job interview at RR
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm for creating memorable dining experiences and how you connect with both customers and team members.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to inspire and energise your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to foster a supportive and fun work environment while achieving operational goals.
✨Know the Brand and Its Values
Research HOP. Good Vibes Vietnamese thoroughly before your interview. Understand their mission, values, and what sets them apart in the fast-casual dining scene. Be ready to discuss how your personal values align with theirs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and operational knowledge. Think about past challenges you've encountered in restaurant management and how you overcame them, particularly in high-pressure situations.
