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- Tasks: Manage enterprise accounts and drive growth through strategic expansion and relationship building.
- Company: Fast-growing ServiceNow consultancy with a focus on public sector and enterprise organisations.
- Benefits: Competitive salary, private healthcare, generous holiday, and professional development opportunities.
- Other info: Join a certified Great Place to Work with a supportive and inclusive culture.
- Why this job: Shape the future of enterprise solutions while working with amazing customers and cutting-edge technology.
- Qualifications: Strong enterprise sales experience and ability to manage long sales cycles.
The predicted salary is between 60000 - 80000 £ per year.
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We’re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption.
You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation).
Role and key responsibilities
This is a hands-on role in a high-expectation environment. You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them:
- Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans.
- Identify expansion opportunities across managed services, projects and new use cases.
- Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date.
- Bring the customer perspective into UP3 and help shape how we support and grow each account.
What you’ll be selling
You’ll be selling high-value, consultative services (not software licences):
- Managed Support Services (MSS) - product support, triage and issue resolution
- Managed Development Services (MDS) - ServiceNow app development, days per year
- Professional Services (PS) – project-based delivery
Most customers are mid-market (around 300,000 employees) and work in regulated or mission-critical environments. You’ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives.
Who you’ll be selling to
Mid-market enterprise and public sector orgs operating at national to global scale. Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). Deep, long term customer relationships rather than transactional engagements. You’ll work with customers who rely on ServiceNow as a core operational and transformation platform.
Deal profile, sales motion and compensation
Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target.
- Account model: Land and expand within existing enterprise customers
- Typical deal sizes: £200k - £1m+ (with multiyear expansion potential)
- Sales cycles: Expect 18-24 months, shorter than this is uncommon
- Stakeholders: Platform owners, IT leadership, transformation leads and procurement
- Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts
Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way).
What we’re looking for
You don’t need to tick every box - if you recognise yourself in most of these, we’d love to hear from you:
- ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more.
- Strong experience in enterprise account management or strategic sales.
- Proven success growing revenue within existing customers (not just renewals).
- Experience selling managed services, consulting or complex technology solutions.
- Comfortable navigating long sales cycles and multiple senior stakeholders.
- Good commercial judgement and a track record of owning deals from start to finish.
- A clear, organised approach to pipeline and account planning.
- Enjoys autonomy, accountability and high standards.
What’s in it for you?
A genuinely Great Place to Work - we’ve been certified since 2022. Inclusive and supportive working environment. Vitality private healthcare, GP access, Bupa dental care and onsite gym. Enhanced parental leave package, pension (4% employer contribution) and life insurance. Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. 25 days holiday (increasing with tenure), plus bank holidays. £250 home office setup allowance to get your desk, chair and kit sorted. Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role. Amazing customers and a best-in-class solution.
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Sector / Enterprise Sales Account Manager - ServiceNow Partner.
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector and enterprise sales space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research UP3 and understand their services inside out. Be ready to discuss how you can help them grow their enterprise accounts and drive value for customers. Show them you’re not just another candidate, but someone who genuinely gets what they do.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing accounts and driving growth clearly. Role-play with a friend or record yourself to refine your delivery. The more confident you are in presenting your skills, the better your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining UP3 and ready to take on the challenge of managing enterprise accounts.
We think you need these skills to ace Public Sector / Enterprise Sales Account Manager - ServiceNow Partner.
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in enterprise sales and account management, especially focusing on how you've driven growth in existing accounts.
Showcase Your Relationships: We want to see how you build and maintain relationships with senior stakeholders. Share specific examples of how you've turned these relationships into long-term account plans and expansion opportunities.
Be Clear and Organised: When detailing your experience, keep it structured and easy to follow. Use bullet points where possible to outline your achievements and the processes you've followed in managing your sales cycles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at UP3!
How to prepare for a job interview at RR
✨Know Your Stuff
Make sure you understand ServiceNow and its offerings inside out. Familiarise yourself with the specific services UP3 provides, like Managed Support Services and Professional Services. This will help you speak confidently about how you can drive value for enterprise customers.
✨Build Relationships
Since this role is all about long-term relationships, think about how you can demonstrate your ability to build trust with stakeholders. Prepare examples from your past experiences where you've successfully managed accounts and turned them into growth opportunities.
✨Showcase Your Sales Discipline
Be ready to discuss your approach to managing sales cycles, especially in complex environments. Highlight your experience with documentation, deal ownership, and how you’ve navigated long sales processes. This will show that you have the discipline needed for this high-expectation role.
✨Bring the Customer Perspective
Think about how you can act as the voice of the customer. Prepare to share insights on how you’ve previously identified expansion opportunities and helped clients optimise their use of technology. This will demonstrate your understanding of customer needs and your proactive approach.