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For Companies At a Glance
- Tasks: Translate customer needs into solutions and collaborate with sales for success.
- Company: Join a fast-growing global SaaS company reshaping legal tech.
- Benefits: Flexible working, unlimited leave, competitive salary, and great perks.
- Why this job: Make a real impact in the legal industry while developing your skills.
- Qualifications: Experience in sales engineering and strong communication skills required.
- Other info: Dynamic team environment with excellent training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Pre-Sales Customer Solutions Engineer role at Actionstep. We are looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that’s reshaping how midsize law firms run their businesses. If you’re excited by problem-solving, energised by collaboration, and motivated by helping customers unlock the full power of innovative legal tech, we’d love to meet you.
The Role at a Glance:
- Pre-Sales Customer Solutions Engineer
- Hybrid - London (Kings Cross) with travel to client sites as required
- Competitive Salary and Bonus possibilities
- Plus Great Benefits & Perks
Company: Comprehensive legal business management platform for midsize law firms. Pedigree: Fast growing, dynamic SaaS business with a global customer base and team.
Your Background / Skills:
- Experience in sales engineering or technical pre-sales.
- Knowledge of the legal industry.
- Experience with Salesforce CRM.
About Us: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team forges strong customer and partner relationships and communicates how Actionstep empowers law firms to succeed by giving them time and freedom to focus on what they do best: being lawyers.
The Pre-Sales Role: The Pre-Sales Customer Solutions Engineer is a powerhouse within our Sales Team — where technical mastery meets real-world impact. You’ll dive into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You’ll blend problem-solving with technical expertise to showcase the full potential of Actionstep, partnering with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.
Responsibilities:
- Translate customer needs into clear, implementable solutions and compelling demos.
- Collaborate with Sales to drive adoption and customer success.
- Contribute to shaping the future success of firms using Actionstep.
What we offer in return:
- Further develop and grow your sales technique with the support of sales leadership.
- Flexible working.
- Unlimited leave.
- Competitive salary and bonus possibilities.
- Pension contributions.
- Private medical, dental and life insurance.
- Socials, lunches and team-building events.
- Outstanding office in Kings Cross, with espresso drinks and beer on tap.
- Relaxed and friendly team who genuinely care about and trust one another.
- Fantastic training and development opportunities.
Experience & Qualifications:
Essential:- Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
- Proven experience in sales engineering or technical pre-sales within tech.
- Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
- Strategic thinker with strong problem-solving abilities.
- Willingness to travel for on-site customer work.
- Comfortable using Office 365.
- Experience with Salesforce.com.
- Knowledge or exposure to the legal industry.
Personal Skills & Competencies:
- Able to work independently and as part of a team.
- Strong multitasking and workload management skills.
- Effective time-management practices.
- Excellent communication and interpersonal skills.
- Team-oriented and collaborative mindset.
Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS. Remote – 19907 employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS. Remote – 19907
✨Tip Number 1
Get to know the company inside out! Research Actionstep's products and their impact on law firms. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your demo skills! Since you'll be showcasing solutions, rehearse how you'd present Actionstep's offerings. Make it engaging and relatable to potential clients' needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially boost your chances of landing the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Actionstep team and ready to make an impact.
We think you need these skills to ace Pre-Sales Customer Solutions Engineer – Global Legal Tech SaaS. Remote – 19907
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pre-Sales Customer Solutions Engineer role. Highlight your experience in sales engineering and any knowledge of the legal industry to show us you’re the perfect fit!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've tackled challenges in the past. We want to see how you can translate complex ideas into clear solutions, just like you would in this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RR
✨Know Your Tech Inside Out
As a Pre-Sales Customer Solutions Engineer, you’ll need to demonstrate your technical expertise. Brush up on the specifics of Actionstep’s software and how it integrates with Salesforce CRM. Be ready to discuss how these tools can solve real-world problems for law firms.
✨Understand the Legal Landscape
Familiarise yourself with the legal industry and its challenges. Research common pain points that midsize law firms face and think about how Actionstep can address these issues. This knowledge will help you translate customer needs into compelling solutions during the interview.
✨Practice Your Presentation Skills
You’ll likely need to showcase your ability to present complex ideas clearly. Prepare a mock demo or presentation that highlights how Actionstep empowers law firms. Practising this will not only boost your confidence but also show your potential employer your communication skills.
✨Showcase Your Problem-Solving Mindset
During the interview, be prepared to discuss specific examples where you’ve successfully solved customer challenges in previous roles. Highlight your strategic thinking and how you collaborated with sales teams to drive customer success. This will demonstrate your fit for the role.
