At a Glance
- Tasks: Lead operations in a fast-growing luxury watch business and optimise systems for efficiency.
- Company: Exciting luxury watch trading business with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, team events, and industry experiences.
- Other info: High-autonomy role with opportunities to build operational systems from scratch.
- Why this job: Join a passionate team and make a real impact in the luxury watch market.
- Qualifications: Experience in operations, systems improvement, and a genuine love for luxury watches.
The predicted salary is between 48000 - 60000 £ per year.
Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more. This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline.
You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth. If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance:
- Digital/Business Operations Manager
- Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses)
- Plus Work Trips, Team Events, Industry Experiences & More
- Full Time - Permanent
- Company: Fast-scaling luxury watch trading business
- Sector: Luxury Timepieces | High-End Trading | Swiss Watches
- Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard
Your Background / Skills:
- Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
We buy and sell some of the world’s rarest and most desirable luxury timepieces. From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast-moving sectors in luxury goods. But this isn’t a traditional luxury business. We combine scaling energy with luxury brand standards. The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together. We’re small, agile and obsessed with doing things properly. Everyone owns their work. Everyone contributes. Everyone helps build the business.
The Opportunity:
This is a hands-on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. This is not a traditional customer service or corporate operations role. This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity. There is currently no large operational team beneath you. This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up. The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship.
What your day might look like:
- Owning and optimising operational systems across the business
- Building, documenting and continuously improving SOPs and workflows
- Managing operational processes across stock, listings, invoicing and compliance
- Translating founder strategy into clear operational execution for the wider team
- Holding team accountability around KPIs, deadlines and delivery standards
- Supporting operational reporting and business visibility for leadership
- Identifying inefficiencies and implementing process improvements
- Driving productivity gains through systems, automation and AI-enabled workflows
- Supporting CRM management, marketing operations and client interaction processes
- Managing operational detail and ensuring nothing falls through the cracks
- Helping scale operational infrastructure as the business grows
- Working closely with leadership to support growth initiatives and commercial execution
About You:
- Proven experience within a start-up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces
- Highly organised, process-driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands-on within fast-paced businesses
- AI-savvy with strong interest in automation and operational efficiency
- Experience using CRM systems such as HubSpot beneficial
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high-growth business
Non-Negotiables:
- Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start-up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as “beneath them”
- Anyone unable to work hands-on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High-autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close-knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you.
Operations Manager - Luxury Watches & High-Performance Business employer: RR
Join a dynamic and ambitious team at one of the UK's most exciting luxury watch trading businesses, where your passion for watches and operational excellence will be valued. With a culture that thrives on accountability and high performance, you'll have the opportunity to make a significant impact while enjoying competitive benefits, including performance bonuses and unique industry experiences. This is not just a job; it's a chance to grow within a close-knit team dedicated to building something exceptional in the luxury market.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Luxury Watches & High-Performance Business
✨Tip Number 1
Network like a pro! Reach out to people in the luxury watch industry on LinkedIn or at events. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your passion for watches! When you get the chance to chat with potential employers, share your knowledge and enthusiasm for luxury timepieces. It’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by understanding the company’s operations inside out. Be ready to discuss how you can improve their systems and processes. They want someone who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Manager - Luxury Watches & High-Performance Business
Some tips for your application 🫡
Show Your Passion for Watches:When you're writing your application, make sure to express your genuine love for luxury watches. We want to see that you live and breathe this stuff, so share any personal experiences or stories that highlight your enthusiasm!
Be Systems-Driven:Since we're all about operational excellence, don’t shy away from showcasing your experience with systems and processes. Talk about specific examples where you've improved workflows or implemented new systems – we love a good success story!
Tailor Your Application:Make sure your application speaks directly to the role. Use keywords from the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at RR
✨Know Your Watches
Make sure you brush up on your knowledge of luxury watches, especially the brands mentioned in the job description. Be prepared to discuss specific models and their features, as well as any personal experiences you have with them. This will show your genuine passion for the industry.
✨Demonstrate Operational Excellence
Come ready to share examples of systems or processes you've built or improved in previous roles. Highlight your experience in operational leadership and how you've contributed to efficiency and accountability in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Think of a time when you identified an inefficiency and implemented a solution. Be ready to discuss this during the interview, as it aligns perfectly with the company's focus on continuous improvement and operational discipline.
✨Align with Their Culture
Familiarise yourself with the company culture described in the job listing. Emphasise your ability to work in a close-knit, ambitious team and your enthusiasm for building something meaningful together. Show that you can thrive in a high-performance, detail-obsessed environment.
