At a Glance
- Tasks: Lead operations in a fast-growing luxury watch business and optimise systems for efficiency.
- Company: Exciting luxury watch trading business with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, team events, and industry experiences.
- Other info: High-autonomy role with opportunities to build operational systems from scratch.
- Why this job: Join a passionate team and make a real impact in the luxury watch market.
- Qualifications: Experience in operations, systems improvement, and a genuine love for luxury watches.
The predicted salary is between 42000 - 46000 £ per year.
Systems & Scalability - Luxury Timepieces - Operational Leadership
London Rare watches. Scaling energy. Luxury standards. Ready to step into a hands‑on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems‑driven operator to help scale a fast‑growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more. This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline.
You’ll join a close‑knit, ambitious team operating with start‑up energy, high standards and a genuine passion for excellence, detail and growth. If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance:
- Operations Manager
- Hatton Garden, London
- £42,000 - £46,000 Base Salary
- Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses)
- Full Time - Permanent
- Plus work trips, team events, industry experiences & more.
Company: Fast‑scaling luxury watch trading business
Sector: Luxury Timepieces | High-End Trading | Swiss Watches
Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard
Your Background / Skills:
- Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms
Who we are:
We buy and sell some of the world’s rarest and most desirable luxury timepieces. From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast‑moving sectors in luxury goods. But this isn’t a traditional luxury business. We combine scaling energy with luxury brand standards. The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together. We’re small, agile and obsessed with doing things properly. Everyone owns their work. Everyone contributes. Everyone helps build the business.
The Opportunity:
This is a hands‑on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. This is not a traditional customer service or corporate operations role. This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast‑moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity. There is currently no large operational team beneath you. This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up. The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship.
What your day might look like:
- Owning and optimising operational systems across the business
- Building, documenting and continuously improving SOPs and workflows
- Managing operational processes across stock, listings, invoicing and compliance
- Translating founder strategy into clear operational execution for the wider team
- Holding team accountability around KPIs, deadlines and delivery standards
- Supporting operational reporting and business visibility for leadership
- Identifying inefficiencies and implementing process improvements
- Driving productivity gains through systems, automation and AI‑enabled workflows
- Supporting CRM management, marketing operations and client interaction processes
- Managing operational detail and ensuring nothing falls through the cracks
- Helping scale operational infrastructure as the business grows
- Working closely with leadership to support growth initiatives and commercial execution
About You:
- Proven experience within a start‑up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces
- Highly organised, process‑driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands‑on within fast‑paced businesses
- AI‑savvy with strong interest in automation and operational efficiency
- Experience using CRM systems such as HubSpot beneficial
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high‑growth business
Non‑Negotiables:
- Obsessed by systems and efficiency – you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start‑up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
- Clean DBS record required
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as beneath them
- Anyone unable to work hands‑on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High‑autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close‑knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
More than Operations:
It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you.
Operations Manager – Luxury Watches & High-Performance Business – 20181 employer: RR
Join a dynamic and rapidly scaling luxury watch trading business in the heart of Hatton Garden, London, where your passion for timepieces will be matched by an entrepreneurial culture that values excellence and accountability. With a focus on operational leadership, you'll enjoy a high-autonomy role that offers significant growth opportunities, competitive earnings linked to performance, and the chance to work alongside a close-knit team dedicated to building something meaningful together. Experience the thrill of contributing to a fast-moving sector while enjoying unique benefits such as work trips, team events, and industry experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Luxury Watches & High-Performance Business – 20181
✨Tip Number 1
Network like a pro! Reach out to people in the luxury watch industry on LinkedIn or at events. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your passion for watches! When you get the chance to chat with potential employers, share your knowledge and enthusiasm for luxury timepieces. It’ll set you apart from the crowd.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare examples of how you've improved systems or processes in previous roles. This is your chance to shine and show that you’re the operational wizard they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey.
We think you need these skills to ace Operations Manager – Luxury Watches & High-Performance Business – 20181
Some tips for your application 🫡
Show Your Passion for Watches:When you're writing your application, make sure to express your genuine love for luxury watches. We want to see that you live and breathe this stuff, so share any personal experiences or stories that highlight your enthusiasm!
Be Systems-Driven:Since we're all about operational excellence, it’s crucial to showcase your experience with systems and processes. Talk about specific examples where you've improved or built operational structures, as this will resonate with us.
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through! We’re a close-knit team, so showing a bit of who you are can help us see if you’d fit right in with our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RR
✨Know Your Watches
Before the interview, brush up on your knowledge of luxury watches, especially the brands mentioned in the job description like Rolex and Patek Philippe. Being able to discuss specific models, their features, and what makes them unique will show your genuine passion for the industry.
✨Demonstrate Operational Excellence
Prepare examples of systems or processes you've built or improved in previous roles. Be ready to explain how these changes positively impacted efficiency and accountability. This will highlight your operational mindset and ability to thrive in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Think of a time when you identified an inefficiency in a system and how you addressed it. Discuss the steps you took and the results achieved. This will demonstrate your proactive approach and commitment to operational excellence.
✨Align with Their Culture
Familiarise yourself with the company culture described in the job listing. Be prepared to discuss how your values align with their entrepreneurial spirit and high-performance standards. Showing that you fit into their close-knit team will make a strong impression.
