At a Glance
- Tasks: Lead daily operations, manage projects, and mentor a dynamic team in a thriving consultancy.
- Company: Join a small, ambitious Microsoft Dynamics 365 specialist consultancy in London.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Embrace a supportive culture focused on growth and success.
- Why this job: Make a real impact by transforming client operations with cutting-edge technology.
- Qualifications: 5+ years in operations and project management, strong client-facing skills required.
The predicted salary is between 49500 - 60500 £ per year.
Join to apply for the Operations Manager role at RR. This is a full-time, permanent role in a small, ambitious Microsoft Dynamics 365 specialist consultancy based in London, with hybrid work (London Moorgate office).
Responsibilities
- Operational Leadership: oversee daily business operations, ensure compliance and excellence across processes; refine workflows to improve efficiency, reduce costs, and scale delivery; monitor KPIs and prepare performance reports for senior leadership.
- Project & Client Management: act as the primary client contact during project delivery, define scope, timelines, and deliverables; manage budgets, resources, and risk; lead project review meetings with clients and internal stakeholders.
- Team Development & Resource Management: lead and mentor the operations and consultancy team; oversee scheduling, timesheets, holidays, and resource allocation; foster collaboration across technical and non-technical teams; track budgets and provide forecasting and utilisation reporting through CRM systems; identify savings opportunities.
What We’re Looking For
- 5+ years of operations and project management experience within IT, tech, or digital consultancy.
- Strong client-facing delivery experience with SMEs and large corporations.
- Proven ability to lead teams and manage multiple projects; proficiency with project management tools (e.g., Asana, MS Project) and CRMs (Salesforce / Microsoft Dynamics a plus).
- Knowledge of Agile methodologies; PMP or equivalent certification desirable.
- Highly organized, detail-driven, calm under pressure, with excellent communication and a flexible can-do attitude.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology and Project Management
- Industries: Software Development, IT Services, and IT Consulting
Location: London, England, United Kingdom. Hybrid work: 2 days in the Moorgate office plus internal meetings and client visits.
About the Company
We are a small but thriving Microsoft certified consultancy based in London, with over 20 years of ERP and CRM implementation experience in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications and Advanced Specialisations in Small and Midsize Business Management, demonstrating deep technical experience and proven capabilities in performance, skilling, and customer success. Our mission is to transform how clients operate using Microsoft Dynamics 365, helping them thrive and scale globally. Our culture emphasizes a growth mindset, knowledge sharing, and celebrating success, with a supportive, progressive environment where our people can grow, succeed, and deliver excellence.
Application Notice
We take privacy seriously. You may be contacted by email, text or telephone. Your data is processed by RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for details.
Operations Manager – IT Consultancy - Hybrid, London-Based employer: RR
Aldenham Estate is an exceptional employer, offering a unique opportunity to shape the financial future of one of Hertfordshire's most diverse family-owned estates. With a culture that prioritises flexibility, collaboration, and family values, employees benefit from direct access to leadership, a significant role in finance transformation, and the chance to work across various sectors including property, aviation, and sustainable land management. This role not only promises competitive remuneration but also fosters personal and professional growth within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – IT Consultancy - Hybrid, London-Based
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RR!
✨Direct Apply to RR
Let's not forget to apply directly through the RR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operations Manager – IT Consultancy - Hybrid, London-Based
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
