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For Companies At a Glance
- Tasks: Lead daily operations, manage projects, and mentor a dynamic team in a thriving consultancy.
- Company: Join a small, ambitious Microsoft Dynamics 365 specialist consultancy in London.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by transforming client operations with innovative tech solutions.
- Qualifications: 5+ years in operations and project management, strong client-facing skills, and Agile knowledge.
- Other info: Supportive culture focused on growth, collaboration, and celebrating success.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Operations Manager – IT Consultancy – Hybrid, London-Based
Join to apply for the Operations Manager role at RR. Base pay range provided in the job posting and will be confirmed with the recruiter. This is a full-time, permanent role in a small, ambitious Microsoft Dynamics 365 specialist consultancy based in London, with hybrid work (London Moorgate office).
Responsibilities
- Operational Leadership: oversee daily business operations, ensure compliance and excellence across processes; refine workflows to improve efficiency, reduce costs, and scale delivery; monitor KPIs and prepare performance reports for senior leadership.
- Project & Client Management: act as the primary client contact during project delivery, define scope, timelines, and deliverables; manage budgets, resources, and risk; lead project review meetings with clients and internal stakeholders.
- Team Development & Resource Management: lead and mentor the operations and consultancy team; oversee scheduling, timesheets, holidays, and resource allocation; foster collaboration across technical and non-technical teams; track budgets and provide forecasting and utilisation reporting through CRM systems; identify savings opportunities.
What We’re Looking For
- 5+ years of operations and project management experience within IT, tech, or digital consultancy.
- Strong client-facing delivery experience with SMEs and large corporations.
- Proven ability to lead teams and manage multiple projects; proficiency with project management tools (e.g., Asana, MS Project) and CRMs (Salesforce / Microsoft Dynamics a plus).
- Knowledge of Agile methodologies; PMP or equivalent certification desirable.
- Highly organized, detail-driven, calm under pressure, with excellent communication and a flexible can-do attitude.
Sounds like a good fit? Apply through the standard recruitment process.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology and Project Management
- Industries: Software Development, IT Services, and IT Consulting
Location: London, England, United Kingdom. Hybrid work: 2 days in the Moorgate office plus internal meetings and client visits.
About the Company
We are a small but thriving Microsoft certified consultancy based in London, with over 20 years of ERP and CRM implementation experience in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications and Advanced Specialisations in Small and Midsize Business Management, demonstrating deep technical experience and proven capabilities in performance, skilling, and customer success. Our mission is to transform how clients operate using Microsoft Dynamics 365, helping them thrive and scale globally.
Our culture emphasizes a growth mindset, knowledge sharing, and celebrating success, with a supportive, progressive environment where our people can grow, succeed, and deliver excellence.
Application Notice
We take privacy seriously. You may be contacted by email, text or telephone. Your data is processed byRR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for details.
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Operations Manager – IT Consultancy - Hybrid, London-Based employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – IT Consultancy - Hybrid, London-Based
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT consultancy space, especially those who might know someone at RR. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching RR and their projects. Knowing their work with Microsoft Dynamics 365 will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This method helps you structure your responses effectively, showcasing your experience in operations and project management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Operations Manager – IT Consultancy - Hybrid, London-Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations and project management, especially within IT or consultancy. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership and client management experience that relate to the job description.
Showcase Your Skills: Don’t forget to mention your proficiency with project management tools and CRMs. If you have experience with Agile methodologies or relevant certifications, make sure to include those too. We love seeing candidates who are detail-driven and organised!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at RR
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations and understand their processes. Familiarise yourself with Microsoft Dynamics 365 and how it can enhance operational efficiency. This will not only show your interest but also help you discuss how you can contribute to refining workflows.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've managed in the past. Highlight your experience with project management tools like Asana or MS Project, and be prepared to explain how you’ve successfully led teams and managed client relationships. Use examples that demonstrate your ability to handle budgets and timelines effectively.
✨Emphasise Team Development
Since the role involves leading and mentoring a team, think of examples where you've successfully developed team members or improved collaboration between technical and non-technical teams. Share your approach to resource management and how you track performance to foster a productive environment.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle pressure. Prepare scenarios that showcase your calmness under stress and your flexible, can-do attitude. This will help you connect with the interviewers and demonstrate that you align with their growth mindset culture.
