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For Companies At a Glance
- Tasks: Guide customers through their aftersales journey and drive service department revenue.
- Company: Join Eastern Western Motor Group, Scotland’s leading privately owned dealer group.
- Benefits: Enjoy competitive salary, generous holiday allowance, and excellent discounts.
- Other info: Dynamic environment with industry-leading training and career progression opportunities.
- Why this job: Be part of a trusted brand and shape the future of automotive retail.
- Qualifications: Confident communicator with a passion for customer service and sales.
The predicted salary is between 30000 - 40000 £ per year.
This isn’t just another job - it’s an opportunity to be part of a trusted automotive brand, influence the future of retail, and build a career you can genuinely be proud of. As a Toyota Service Advisor with a strong focus on service product sales, you’ll play a pivotal customer-facing role, guiding customers through their entire aftersales journey while driving revenue for the service department. Acting as the crucial link between customers and the workshop team, you’ll ensure a seamless, professional experience from start to finish.
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you — apply today.
The Role at a Glance
- Service Advisor / Aftersales Sales
- Fort Kinnaird
- £30,000 OTE £40,000
- Plus Competitive Benefits Package
- Full-Time | 40 hours per week
Values / Culture: We aim to provide a secure environment while delivering excellent customer service through teamwork and a supportive, progressive workplace.
Company: Eastern Western Motor Group is proud to be Scotland’s leading privately owned dealer group and looks forward to serving its customers and communities now and in the future.
About Us
For nearly a century, Eastern Western Motor Group has been a family-owned automotive leader, representing some of the world’s most iconic brands across 45+ state-of-the-art UK locations. Since 1927, passion, trust and innovation have driven everything we do. At Eastern Western, you’ll find genuine career progression across sales, service, technical and leadership roles, with opportunities to grow at every stage. Our people-first culture values collaboration, learning and ambition, supported by modern facilities designed to help you do your best work.
This isn’t just a job - it’s your chance to be part of a respected legacy, shape the future of automotive retail, and build a career you’re truly proud of.
World’s No.1 Automotive brand Welcomes You
Toyota is a global leader in innovation, renowned for its reliability, pioneering hybrid technology and future-focused design. From everyday cars to performance and electrified models, Toyota offers one of the most diverse and trusted ranges in the industry. Working with Toyota means representing a brand that invests in its people, champions continuous improvement, and is shaping the future of mobility. It’s more than a job — it’s a career with purpose, progression and pride.
The Service Advisor Opportunity
We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer. Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world’s most prestigious companies, working alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving, so there is always something new just around the corner!
What you’ll be doing
In this role, you’ll be at the forefront of delivering an exceptional aftersales experience while actively contributing to the commercial success of the service department. You’ll confidently promote genuine Toyota parts, services, and aftersales packages, spotting opportunities to upsell in a way that adds real value for the customer. From the moment a booking is made to the final handover, you’ll manage every stage of the customer journey — setting clear expectations around cost and timing, and ensuring everything runs smoothly. You’ll translate technical information into clear, customer-friendly language, helping customers make informed decisions about maintenance, warranties, and long-term vehicle care. Alongside this, you’ll prepare accurate estimates, handle invoicing and payments, support dealership promotions, and proactively follow up after each visit to build lasting relationships and encourage repeat business.
About You
You’re a confident communicator with a natural sales instinct and a genuine passion for delivering great customer experiences. You know how to use professional sales techniques to not only meet but exceed targets, while always keeping the customer’s needs front of mind. You’re equally comfortable speaking face-to-face, over the phone, or through digital channels, and can adapt your approach to suit each interaction. With a solid understanding of automotive systems, you’re able to bridge the gap between the workshop and the customer with ease. Highly organised and able to thrive in a fast-paced environment, you can juggle multiple tasks while maintaining accuracy, professionalism, and attention to detail.
What’s on Offer
- Enjoy your birthday off on us every year!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
If you’re ready to take the next step in your career with a respected, family-owned business that truly invests in its people, we’d love to hear from you. Join Eastern Western Motor Group and become part of a supportive, high-performing team where your ambition is encouraged and your success is recognised. Apply today and drive your career forward with a company built on heritage, innovation, and people-first values.
Service Advisor / Aftersales Sales – Toyota Main Dealer. £40KOTE – 20084 in Newbridge employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor / Aftersales Sales – Toyota Main Dealer. £40KOTE – 20084 in Newbridge
✨Tip Number 1
Get to know the company inside out! Research Eastern Western Motor Group and Toyota's values, products, and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey technical information clearly. Role-play with a friend or family member to get comfortable explaining car maintenance and service options in simple terms.
✨Tip Number 3
Show off your sales skills! Think of examples where you've successfully upsold or provided excellent customer service. Be ready to discuss how you can drive revenue for the service department while keeping customer satisfaction at the forefront.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor / Aftersales Sales – Toyota Main Dealer. £40KOTE – 20084 in Newbridge
Some tips for your application 🫡
Show Your Passion for Toyota: When writing your application, let your enthusiasm for the Toyota brand shine through. Share why you love their vehicles and how you can contribute to their legacy of innovation and customer service.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or sales. Use specific examples that demonstrate your ability to connect with customers and drive sales, as this is key for a Service Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see how you fit into the team and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Eastern Western Motor Group.
How to prepare for a job interview at RR
✨Know Your Stuff
Familiarise yourself with Toyota's products and services. Understand the key features of their vehicles, especially the aftersales offerings. This knowledge will help you confidently discuss how you can enhance the customer experience and drive service product sales.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the bridge between customers and the workshop team. Practice explaining technical information in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, whether in person or over the phone.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Prepare for scenarios where you might need to upsell services or handle customer complaints. Think about how you would approach these situations, focusing on empathy and problem-solving to ensure customer satisfaction.
✨Emphasise Teamwork and Customer Focus
Highlight your ability to work collaboratively within a team while keeping the customer's needs at the forefront. Share examples from your past experiences where you successfully contributed to a team goal or improved customer satisfaction, showing that you align with the company's values.