At a Glance
- Tasks: Lead a dynamic Helpdesk team, ensuring top-notch customer service and operational efficiency.
- Company: Liftec Express, a leading provider of lift and escalator services in the UK.
- Benefits: Competitive salary, 25 days holiday, wellness programme, and generous family policies.
- Other info: Join a supportive culture focused on safety, quality, and collaboration.
- Why this job: Make a real impact on customer satisfaction and team performance in a fast-paced environment.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast‑paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement.
We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high‑quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency.
Location: Dartford, Onsite
Competitive Salary and extensive benefits package
Reporting to: Delivery Support Manager
Company: Liftec Express – former part of OTIS, now privately owned by R‑Capital
Clientele includes national retail chains, major hospitals, large FM providers and MOD sites.
Culture: Safety, Ethics identify trends and root causes to support service improvement initiatives and reporting to senior management.
- Produce centralized management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision‑making and planning.
- Support onboarding and development of team members, embed consistent processes, promote best practice and foster a collaborative, customer‑first culture.
Benefits:
- Access to Discounts Platform
- Pension (Day 1) – Aviva
- Holiday – 25 days per year plus bank holidays – holiday year January to December
- Wellness (Day 1) – Employee Assistance Programme
- Death in Service (Day 1) – 3 × Salary – Canada Life
- Sickness Scheme – Discretionary
- Family Policies – Industry‑leading enhanced maternity and paternity provision subject to service
- Incentive Scheme – role dependent, non‑contractual
- Employee Referral Scheme
Why Join Liftec Express?
- Central leadership role within a respected PE‑backed engineering business
- Direct impact on customer service performance and operational delivery
- Opportunity to lead, coach and develop a Helpdesk team
- Collaborative and supportive working environment
- Culture focused on safety, quality and customer care
We would love to hear from you if you are a customer‑focused service professional ready to step into a leadership role and make a real impact.
Customer Service Team Lead – Engineering, Building Services – 20126 in Kent employer: RR
Liftec Express is an exceptional employer, offering a dynamic and supportive work environment in Dartford where you can lead a dedicated Helpdesk team within a respected engineering services company. With a strong focus on safety, quality, and customer care, employees benefit from extensive training and development opportunities, a competitive salary, and a comprehensive benefits package that includes generous holiday allowance and wellness support. Join us to make a meaningful impact on customer service performance while enjoying a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead – Engineering, Building Services – 20126 in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services sector and let them know you're on the lookout for a Customer Service Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Liftec Express and their customer service ethos. Show us that you understand their commitment to safety, quality, and customer care. Tailor your responses to highlight how your leadership style aligns with their culture.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions for leadership roles in customer service. This will help you articulate your experience and demonstrate your ability to drive high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Liftec Express.
We think you need these skills to ace Customer Service Team Lead – Engineering, Building Services – 20126 in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Team Lead role. Highlight your leadership experience and customer service achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background in engineering services makes you an ideal candidate for this role.
Showcase Your Leadership Skills:In your application, don’t forget to mention specific examples of how you've led teams or improved customer service in previous roles. We want to see how you can drive high-quality service at Liftec Express!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Liftec Express!
How to prepare for a job interview at RR
✨Know Your Customer Service Fundamentals
Before the interview, brush up on key customer service principles and best practices. Be ready to discuss how you’ve applied these in past roles, especially in high-pressure situations. This will show your understanding of what it takes to lead a team in delivering exceptional service.
✨Demonstrate Leadership Experience
Prepare specific examples of how you've successfully led teams or projects. Highlight your ability to motivate others, resolve conflicts, and drive performance. This is crucial for a role that requires taking ownership of the Helpdesk function.
✨Showcase Your Problem-Solving Skills
Think of instances where you've identified trends or root causes of issues in customer service. Be ready to explain how you approached these challenges and what improvements you implemented. This will demonstrate your analytical skills and commitment to service excellence.
✨Emphasise Collaboration and Culture Fit
Research Liftec Express’s culture and values, particularly their focus on safety and customer care. During the interview, express how your personal values align with theirs and share examples of how you’ve fostered a collaborative environment in previous roles.
