IT Manager – Supplier & Service Management - Hybrid

This range is provided by RR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you\’ll shape supplier relationships, drive IT service improvements, and influence strategic outcomes – while working with a passionate team that’s committed to building better lives and stronger communities.

If you\’re commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager

West London – Onsite 4 days a week

£40,000 – £60,000 DOE. Plus up to 10% annual bonus

Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions – from recruitment and technology to workforce supply, management, and training – tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; track costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

• ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
• Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

• Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
• Training & Development – We invest in our people, offering job-specific training and career development opportunities.

We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.