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For Companies At a Glance
- Tasks: Lead operations, optimise systems, and ensure smooth client delivery.
- Company: Join MSB, a thriving global coaching company since 2017, transforming education leadership.
- Benefits: Enjoy flexible working, 35 days holiday, and a £2,500 personal development budget.
- Why this job: Be part of a values-driven culture that prioritises adventure, integrity, and meaningful conversations.
- Qualifications: Leadership experience in SME operations, preferably in education; strong analytical and communication skills required.
- Other info: Remote role with occasional meetings in London or Manchester; salary between £55,000 - £60,000.
The predicted salary is between 55000 - 60000 £ per year.
Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550
Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR
Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550
Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR
Ready to Make Stuff Better? We thought so.
Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations — someone who enjoys solving complex problems, turning chaos into clarity, and optimizing systems.
You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you.
We offer: 5 extra days off a year for adventures, a competitive salary (£55,000 – £60,000), a £2,500 personal development budget, leadership coaching, flexible working, employee share options, and more.
The Role at a Glance:
- Position: Head of Operations
- Location: Remote with occasional meetings in London or Manchester
- Salary: £55,000 – £60,000 + 35 days holiday including bank holidays + 5 days adventure
- Type: Permanent, Full-Time
About Us:
Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We provide executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training boasts a 100% NPS, and our partnerships continue to expand.
The Head of Operations Role:
You will be the key person ensuring smooth operations behind the scenes, leading our systems (especially HubSpot or similar tools), managing data, optimizing processes, and supporting decision-making to fuel growth and client satisfaction.
Key Responsibilities:
- Operations Management: Oversee daily operations, system integration, data accuracy, and team events.
- Data & Reporting: Manage data, produce impactful reports and dashboards, ensure GDPR compliance.
- Risk & Troubleshooting: Monitor systems, assess risks, resolve issues proactively.
- Strategy & Process Improvement: Drive automation, streamline processes, align with business goals.
- Stakeholder Support & Training: Support and train team members on tools and systems.
About You:
- A people lover who listens and creates space for clients.
- Motivated, results-driven, with a strong moral compass.
- Analytical, organized, efficient.
- Self-starter, capable of team and solo work.
- Excellent communication skills, both written and verbal.
- Problem solver, decisive, adaptable, detail-oriented, quality-focused.
- Passionate about personal and professional growth.
Qualifications & Experience:
- Leadership experience in SME operations, preferably in education.
- Experience improving operations and systems.
- Proficiency with CRM and spreadsheets.
- Bachelor’s degree or 5+ years relevant experience.
- Experience in the international education sector or coaching services.
What We Offer:
- Salary: £55,000 – £60,000
- Share scheme (under consultation)
- Growth in a purpose-driven, innovative company
- Supportive team environment with opportunities for development
- £2,500 professional development budget
- Up to 5 adventure days annually
- Flexible working arrangements
Join Us:
If systems excite you, spreadsheets are your thing, and you want to help a values-led company grow, apply now. Bring your operational expertise and sense of adventure. We look forward to meeting you!
Apply now and let’s do something extraordinary.
We value your privacy. Your data may be processed by our talent partner RR for recruitment purposes, as detailed in their Privacy Policy.
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Head of Operations - Exec Coaching to Education Leaders. UK Remote - 19550 Ref: 19550 (London) employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Exec Coaching to Education Leaders. UK Remote - 19550 Ref: 19550 (London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like HubSpot. Having hands-on experience or even a basic understanding of these systems can set you apart during discussions.
✨Tip Number 2
Network within the education sector, especially with professionals involved in coaching and operations. Engaging with industry peers can provide insights and potentially valuable connections that may help you during the application process.
✨Tip Number 3
Prepare to discuss your previous experiences in improving operations and systems. Be ready to share specific examples of how you've optimised processes in past roles, as this will demonstrate your capability for the Head of Operations position.
✨Tip Number 4
Showcase your passion for personal and professional growth during any interviews or conversations. This aligns with the company culture and values, making you a more attractive candidate for the role.
We think you need these skills to ace Head of Operations - Exec Coaching to Education Leaders. UK Remote - 19550 Ref: 19550 (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the education sector. Emphasise your leadership roles and any specific achievements that demonstrate your ability to optimise systems and processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how it aligns with the values of the company. Mention specific examples of how you've solved complex problems or improved systems in previous roles.
Showcase Relevant Skills: Highlight your proficiency with CRM tools and data management systems, as these are crucial for the role. Provide examples of how you've used these tools to drive efficiency and support decision-making.
Demonstrate Cultural Fit: Research the company's culture and values, and reflect this understanding in your application. Discuss how your personal values align with their focus on integrity, adventure, and meaningful conversation.
How to prepare for a job interview at RR
✨Showcase Your Problem-Solving Skills
As the Head of Operations, you'll need to demonstrate your ability to solve complex problems. Prepare examples from your past experiences where you've turned chaos into clarity, optimised systems, or improved processes.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing systems like HubSpot, make sure you have a good understanding of these tools. If possible, brush up on your skills or even take a quick online course to show your commitment and readiness.
✨Emphasise Your People Skills
This position requires a love for people and strong communication skills. Be ready to discuss how you've supported and trained team members in the past, and how you create space for clients to express their needs.
✨Align with Company Values
MSB values adventure, integrity, and meaningful conversation. Research the company culture and be prepared to discuss how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the team.
