At a Glance
- Tasks: Own and grow enterprise accounts, driving strategic expansion and building long-term relationships.
- Company: Fast-growing ServiceNow consultancy with a focus on public sector and enterprise organisations.
- Benefits: Competitive salary, generous OTE, private healthcare, and 25 days holiday.
- Other info: Enjoy autonomy, professional development, and a commitment to your success.
- Why this job: Make a real impact in a supportive environment while working with high-value clients.
- Qualifications: Strong enterprise sales experience and account management skills are essential.
The predicted salary is between 50000 - 65000 € per year.
Office location: The Ministry, London SE1
Hybrid working: 2-3 days a week
UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We’re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption.
You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation).
Role and key responsibilities
This is a hands-on role in a high-expectation environment. You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them:
- Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans.
- Identify expansion opportunities across managed services, projects and new use cases.
- Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date.
- Bring the customer perspective into UP3 and help shape how we support and grow each account.
What you’ll be selling
You’ll be selling high-value, consultative services (not software licences):
- Managed Support Services (MSS) - product support, triage and issue resolution
- Managed Development Services (MDS) - ServiceNow app development, days per year
- Professional Services (PS) – project-based delivery
Most customers are mid-market (around 300,000 employees) and work in regulated or mission-critical environments. You’ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives.
Who you’ll be selling to
Mid-market enterprise and public sector orgs operating at national to global scale. Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). Deep, long term customer relationships rather than transactional engagements. You’ll work with customers who rely on ServiceNow as a core operational and transformation platform.
Deal profile, sales motion and compensation
Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target
- Account model: Land and expand within existing enterprise customers
- Typical deal sizes: £200k - £1m+ (with multiyear expansion potential)
- Sales cycles: Expect 18-24 months, shorter than this is uncommon
- Stakeholders: Platform owners, IT leadership, transformation leads and procurement
- Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts
Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way).
What we’re looking for
You don’t need to tick every box - if you recognise yourself in most of these, we’d love to hear from you:
- ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more.
- Strong experience in enterprise account management or strategic sales.
- Proven success growing revenue within existing customers (not just renewals).
- Experience selling managed services, consulting or complex technology solutions.
- Comfortable navigating long sales cycles and multiple senior stakeholders.
- Good commercial judgement and a track record of owning deals from start to finish.
- A clear, organised approach to pipeline and account planning.
- Enjoys autonomy, accountability and high standards.
What’s in it for you?
A genuinely Great Place to Work - we’ve been certified since 2022. Inclusive and supportive working environment. Vitality private healthcare, GP access, Bupa dental care and onsite gym. Enhanced parental leave package, pension (4% employer contribution) and life insurance. Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. 25 days holiday (increasing with tenure), plus bank holidays. £250 home office setup allowance to get your desk, chair and kit sorted. Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role. Amazing customers and a best-in-class solution.
Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. in Guildford employer: RR
UP3 is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong commitment to employee growth, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as private healthcare and a generous holiday allowance. Our focus on building long-term relationships with enterprise customers ensures that you will be part of a meaningful journey, driving impactful change in regulated sectors while enjoying the autonomy and support needed to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector and enterprise sales space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their challenges and how your experience can help them grow. Tailor your pitch to show how you can drive value and build long-term relationships, just like UP3 does with its customers.
✨Tip Number 3
Practice your sales cycle skills! Be ready to discuss how you’ve navigated complex sales processes in the past. Use examples that highlight your ability to manage multiple stakeholders and close deals effectively. This will show you’re the right fit for a hands-on role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining UP3 and being part of our mission to deliver exceptional value to our clients.
We think you need these skills to ace Public Sector / Enterprise Sales Account Manager - ServiceNow Partner. in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in enterprise sales and account management. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Relationship-Building Skills:Since this role is all about building long-term relationships, share examples of how you've successfully managed accounts and developed trust with stakeholders. We love hearing about your strategies for maintaining those connections!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps convey your message better!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RR
✨Know Your Stuff
Make sure you understand ServiceNow and its offerings, even if you don't have direct experience. Research the company UP3 and their approach to enterprise sales in the public sector. This will help you speak confidently about how you can contribute to their goals.
✨Build Relationships
Since this role is all about developing long-term relationships, think of examples from your past where you've successfully built trust with clients or stakeholders. Be ready to discuss how you can apply those skills to manage and grow UP3's enterprise accounts.
✨Showcase Your Sales Discipline
Prepare to talk about your sales process and how you manage your pipeline. Highlight your experience with long sales cycles and how you keep track of opportunities. Being organised and having a clear strategy will impress the interviewers.
✨Be Customer-Centric
Demonstrate your understanding of the customer perspective. Share examples of how you've helped clients achieve value from services in the past. This aligns perfectly with UP3's focus on delivering real value and building genuine relationships.
