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- Tasks: Become a strategic partner for clients, enhancing their experience with our HR tech solutions.
- Company: Join AdviserPlus, a leading provider of innovative HR technology and consulting services.
- Benefits: Enjoy flexible working, life assurance, pension, discounted gym memberships, and more!
- Why this job: Make a real impact in HR tech while building meaningful client relationships.
- Qualifications: Experience in SaaS customer success, excellent communication skills, and a proactive approach required.
- Other info: Work 2 days onsite per month and collaborate with top UK brands.
The predicted salary is between 38000 - 51000 £ per year.
Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674
Join to apply for the Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674 role at RR
Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674
1 day ago Be among the first 25 applicants
Join to apply for the Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674 role at RR
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Join AdviserPlus and Help Transform the Future of HR
At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.
We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success – ideally within the HR or People Tech space – and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.
The role at a glance:
Customer Success Manager
Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more)
£45,454 – £60,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday – Friday
Reporting to: Customer Success Director
Company: Leading Provider on HR Tech, Consulting and Advice
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More…
Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations.
About us:
We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services.
We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.
By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.
We’re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.
Our Tech:
Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.
Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue.
This is what leading retailer Iceland has to say:
“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”.
The Customer Success Manager Opportunity:
As a Customer Success Manager (CSM), you will be the strategic partner to our clients, to maximise their benefit from our products and services.
You’ll be responsible for developing long-term client relationships, guiding customers post-implementation, and identifying opportunities for growth and optimisation. By embedding yourself within the customer’s business journey, you will seek to build partnerships that support mutual success and long-term value.
Where you’ll add value:
- Customer Relationship Management – You’ll act as a trusted advisor and strategic point of contact for customers, maintaining long-term relationships to ensure continued value and satisfaction.
- Revenue & Retention – Driving revenue growth through up-sell and cross-sell opportunities, supporting the achievement of both customer and business goals.
- Internal Collaboration & Strategy – Working cross-functionally with Sales, Product, and Support teams to align around shared customer outcomes.
- Tools & Reporting – Using HubSpot to manage all customer interactions and maintain accurate account records. You’ll leverage data to understand customer usage patterns, inform strategic decisions, and drive continuous improvement.
About you:
- Previous experience in a Customer Success or account management role from a SaaS business, ideally HR / ER / People / Recruitment Tech.
- Excellent communication, presentation, negotiation, and influencing skills
- Proactive and customer-centric approach to relationship management
- Strong organisational skills with the ability to manage multiple priorities
- Commercially aware with strong product and industry knowledge
- Ability to interpret data and derive actionable insights
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
What’s on Offer:
- Life assurance
- Pension
- Holiday purchase scheme
- Volunteering days
- Long service awards
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Health cashback plan
- And more….
If you\’re excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success – then we’d love to hear from you.
Apply today and be part of a team that’s changing the way organisations support their people.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice… We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
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Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674 employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674
✨Tip Number 1
Familiarise yourself with the latest trends in HR technology and SaaS solutions. Understanding how these tools can enhance customer success will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the HR tech space, especially those who work in customer success roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your ability to build relationships and deliver value will resonate well with the hiring team.
✨Tip Number 4
Research AdviserPlus and their client base thoroughly. Being able to speak knowledgeably about their services and how you can contribute to their mission will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager – People / HR / ER / SaaS. 2 Days Onsite P/M – 19674 Ref: 19674
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within the SaaS and HR sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of HR technology. Mention specific examples of how you've built client relationships and driven value in previous roles.
Showcase Relevant Skills: Emphasise your communication, negotiation, and organisational skills in your application. Provide examples of how you've successfully managed multiple priorities and contributed to revenue growth in past positions.
Highlight Data-Driven Insights: Discuss your ability to interpret data and derive actionable insights. Mention any experience you have with tools like HubSpot or similar platforms, as this is crucial for the role.
How to prepare for a job interview at RR
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS products offered by the company. Be prepared to discuss how these solutions can benefit clients, especially in the HR and People Tech space.
✨Demonstrate Relationship-Building Skills
As a Customer Success Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully nurtured client relationships and driven value.
✨Showcase Data-Driven Decision Making
Familiarise yourself with how to interpret customer data and usage patterns. Be ready to discuss how you would use this information to enhance customer experiences and drive improvements.
✨Prepare for Cross-Functional Collaboration
Understand the importance of working with different teams such as Sales, Product, and Support. Think of examples where you've collaborated across departments to achieve shared goals and how you can bring that experience to the role.
