At a Glance
- Tasks: Ensure accurate booking processing and support Travel Consultants with queries.
- Company: Join a dynamic travel company focused on customer experience.
- Benefits: Enjoy a competitive salary, 25 days leave, and perks like life assurance.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real impact by ensuring smooth booking experiences for customers.
- Qualifications: Detail-oriented, organised, and great at problem-solving.
The predicted salary is between 27000 - 27000 £ per year.
The Mission
We’re not looking for someone to simply process bookings.
Remote / Hybrid / Office Based Full Time | 35 Hours Per Week
The package
- Salary: £27,000pa
- 25 Days annual leave + Birthday off
- PMI
- Life Assurance
- Perkbox
What You’ll Own
- Booking Accuracy & Verification – Process and verify bookings accurately across company systems, ensuring customer details, supplier information, costs, and documentation are correct.
- Keeping Bookings Moving – Ensure bookings progress efficiently by resolving issues quickly, chasing missing information, and removing blockers before they impact customers.
- Supplier & System Accuracy – Cross‑check supplier invoices, booking components, and internal systems to ensure everything aligns correctly.
- Supporting Travel Consultants – Work closely with Travel Consultants to resolve booking queries, explain discrepancies, and support them through post‑booking processes.
- Amendments & Changes – Manage amendments and booking updates accurately while ensuring all systems, documentation, and financials remain aligned.
- Compliance & Risk Reduction – Support operational accuracy and legal compliance by ensuring processes are followed consistently and issues are escalated appropriately.
- Continuous Improvement – Help identify better ways of working – reducing errors, improving workflows, and making life easier for customers, consultants, and colleagues.
Success in this role looks like a service where:
- Travel Consultants trust that bookings are processed correctly the first time.
- Customers receive accurate documentation and smooth experiences.
- Booking issues are identified before they become problems.
- Data across our systems reflects the real‑world status of bookings.
- Teams can rely on accurate information to support customers effectively.
What Success Looks Like (12 Months)
- Bookings are processed accurately and within agreed timescales.
- Fewer booking discrepancies and reduced rework.
- Travel Consultants trust the team to identify issues early.
- Supplier invoices and booking data consistently match internal systems.
- Operational data accuracy remains high.
- Customers experience fewer avoidable booking issues.
Key Metrics You’ll Be Measured On
- Booking processing accuracy rates
- SLA adherence for post‑booking tasks
- Number of booking discrepancies identified and resolved
- Amendment turnaround times
- Consultant satisfaction and feedback
- Data accuracy across systems and documentation.
Who This Role Is For
This role is for someone who gets satisfaction from spotting the detail others miss – and enjoys creating order from complexity. You are:
- Highly organised and methodical.
- Detail‑focused without losing sight of the bigger picture.
- Calm under pressure and comfortable managing volume.
- Proactive and solution‑oriented.
- A clear communicator who enjoys helping others.
- Someone who takes pride in getting things right.
What You’re Great At
- Spotting discrepancies and inconsistencies.
- Managing repetitive tasks without losing accuracy.
- Following processes while using good judgement.
- Prioritising multiple tasks effectively.
- Communicating clearly and professionally.
- Working confidently across multiple systems.
Why This Role Matters
At Not Just Travel, customer experience doesn’t start when someone goes on holiday – it starts from the moment a booking is made. Getting the details right matters. This role protects customer trust, supports Travel Consultants, safeguards revenue, and keeps the operation running smoothly behind the scenes.
Final Thought ...then you’ll thrive in this role.
Post Booking Executive – 20180 in Bournemouth employer: RR
At Not Just Travel, we pride ourselves on being an exceptional employer that values accuracy and attention to detail in every booking process. Our supportive work culture fosters collaboration among teams, offering ample opportunities for professional growth and development, all while enjoying a competitive salary and generous benefits package. With a focus on continuous improvement and employee satisfaction, we ensure that our team members thrive in a dynamic environment, whether working remotely, in a hybrid model, or from our office.
StudySmarter Expert Advice🤫
We think this is how you could land Post Booking Executive – 20180 in Bournemouth
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like RR who are looking for fresh talent for roles like Post Booking Executive – 20180.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like RR and give you a leg up for your Post Booking Executive – 20180 application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Post Booking Executive – 20180 openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Post Booking Executive – 20180 in Bournemouth
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Post Booking Executive – 20180 role at RR.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Post Booking Executive – 20180 position at RR.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of RR.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to RR's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Post Booking Executive – 20180.
How to prepare for a job interview at RR
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at RR.
