At a Glance
- Tasks: Lead and scale our Managed Services operation while enhancing customer-focused culture.
- Company: Nexian, a forward-thinking company in Birmingham with a focus on innovation.
- Benefits: Generous benefits and hybrid work options after onboarding.
- Other info: Dynamic role with opportunities for growth and leadership.
- Why this job: Join us to make a real impact in service delivery and process improvements.
- Qualifications: Experience in MSP management, ITIL knowledge, and strong vendor/customer management skills.
The predicted salary is between 63000 - 77000 £ per year.
Nexian is seeking an experienced MSP Service Delivery Manager to own and scale our Managed Services operation in Birmingham.
You’ll lead the Service Desk, escalation and centralized services, partnering with the CTO to drive process improvements and a proactive, customer‑focused culture.
This role blends people leadership with strategic delivery, requiring ITIL knowledge, Halo PSA experience and strong vendor/customer management.
Hybrid work after onboarding in Aston Cross, with generous benefits.
#J-18808-Ljbffr
MSP Service Delivery Leader: Transform & Grow Ops in Birmingham employer: RR
Join a respected PE-backed engineering business as a Field Manager or Senior Field Engineer, where you will play a pivotal role in leading lift installation and modernisation projects across the South East, London, and Home Counties. With a strong focus on employee well-being, we offer an extensive benefits package, including a generous holiday allowance, wellness programmes, and a clear progression pathway from Engineer to Field Management. Our supportive, safety-first culture empowers you to influence quality and customer satisfaction while enjoying competitive compensation and incentives.
StudySmarter Expert Advice🤫
We think this is how you could land MSP Service Delivery Leader: Transform & Grow Ops in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RR!
✨Direct Apply to RR
Let's not forget to apply directly through the RR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace MSP Service Delivery Leader: Transform & Grow Ops in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
