Field Customer Success Specialist (SMB ERP) – Remote UK Wide – 20080 in Birmingham

You know that moment when a customer finally gets it - when confusion turns into confidence? That’s the moment you’ll create every day in this role.

Location: National (Hybrid)

Salary: £50,000 – £60,000 base + performance bonus, plus other benefits

Stack: We build ERP software that helps small and medium-sized businesses run smarter, faster, and with less chaos. But software alone doesn’t change a business — people do. That’s where you come in. You’ll be the guide, the translator, the trusted partner. The person who takes customers from “this looks complicated” to “I don’t know how we lived without this.” And you won’t just do this from behind a screen. You’ll be out in the real world, sitting with customers across the UK, understanding how their business actually runs, and helping them make it better — in person, where it matters most. You’ll see the impact first-hand.

Payoff: Here’s what success looks like:

• New customers hit the ground running — onboarded smoothly and confidently
• Businesses actually use the ERP system to run their operations, not just log in occasionally
• You spot risks before they become problems and turn them into wins
• Customers trust you not just as support, but as a go-to advisor for improving how they work

Day to day, you’ll be:

• Leading onboarding and implementation for new SMB customers — both remotely and on-site
• Delivering engaging training sessions (live, recorded, and in-person) that actually stick
• Travelling regularly to customer sites nationwide to build relationships and understand their workflows first-hand
• Analysing usage data to spot gaps, opportunities, and risks
• Advising customers on smarter workflows and better ways to use ERP
• Building real relationships — the kind where customers are genuinely glad to see you, not just hear from you

During your probation period, you’ll spend more time in the office near Nottingham to immerse yourself in the product, team, and customers. Once you’re up to speed, the role shifts to a more flexible model — with a heavier weighting toward working from home, balanced with regular travel to customer sites.

What Makes This Role Special:

• Top-tier salary – £50k–£60k + bonus, plus a wider benefits package
• Real ownership – You’ll manage your own portfolio of customers and directly influence their success
• Face-to-face impact – Regular travel means you build deeper relationships and deliver real, visible change
• True hybrid working – Office immersion early on, then flexibility with a home and field-based focus
• Direct access to leadership – Work closely with senior leadership, where your ideas will be heard and acted on
• Growth through mastery – Deepen your ERP, consulting, and customer success expertise fast

Who This Is For:

• Has 5+ years’ experience working with ERP systems in a customer-facing role
• Is happy to attend office when required near Nottingham during probation, then transition to a flexible hybrid model
• Enjoys being on the road and working directly with customers in their environment
• Loves helping customers win — and takes pride in their success
• Can explain complex systems in a way that just clicks
• Spots patterns in data and turns them into action
• Takes initiative instead of waiting to be told
• Builds trust quickly and naturally

If you want a role where you’re not just behind a screen — where you’re out in the field, making a real difference to how businesses operate — this is it. Apply now and help turn customers into confident, successful power users.